Posting such articles is always a difficult call to make, and I am the first to admit that I don’t always make it right.
Putting People First is a blog with news about what is happening in the field, and is widely read therefore. It is also a blog run by someone who is part of the experience design community – rather than a neutral observer – and managed by an experience design company that depends on that community.
When reporting controversy, I have to make a judgement call on whether the controversy is intellectually valid or weak, and make a decision on whether to publish it or not. Usually I am able to make these decisions correctly – the 2,500 posts so far have led to very few complaints – but on a few occassions I did made mistakes.
Re-posting the negative Adam Greenfield review was such a mistake, as it was an intellectually weak piece, and didn’t do justice to Adam’s work.
Unfortunately once something is published, it is out there. So it doesn’t make sense now to remove the post. Hence this further reflection, which is also an apology to Adam.
Putting People First is and remains a work in progress, done largely in my free time. I can only ask to let me know – as Adam did – when you feel wronged by what is written, because that is the only way for me to improve this online resource.