5 July 2006

Older people ‘missing out’ online [BBC]

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Elderly online
Older people are missing out on critical services because they do not use the internet, a report says.

Just 28% of people over the age of 65 have home internet access, compared to a UK average of 57% of households.

As a result, pensioners cannot access government services as well as the most competitive deals on commercial goods.

The findings are part of a wider survey by a consumer panel at telecoms regulator Ofcom looking at the online access of marginalised groups.

The survey also looked at online use by disabled people and those living in rural areas.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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