putting people first

by experientia
by experientia
26 March 2010

New methods for user driven innovation in the health care sector

Be the first to share
putting people first
by experientia

User driven innovation in the health care sector
This project of the Nordic Innovation Center aimed to draw attention to user driven innovation in the health care sector, and to develop and test methods for user driven innovation in the context of health care.

“The report consists of an overview of innovation theory, hereunder user driven innovation directions, an analysis of the health care sector, the need for innovation and the specificities which have to be taken into consideration in innovation processes and a presentation of state of the art examples from the Nordic region and the USA.

Most important, the study comprises six pilot projects which have been carried out during the study. The pilot projects are supposed to test various methods of user driven innovation and the results give an idea of where one has to put effort in order to make innovation processes in the health care sector as smooth, effective and successful as possible.”

Download report

Be the first to share
Related Article
23 January 2015
Designing a user experience for wearable devices
Gradinar Razvan discusses some of the questions that UX designers will need to consider when designing for wearables. In particular, he presents the key things that designers should keep in mind when they are designing …
Related Article
20 January 2015
Pfizer uses ethnography and medical anthropology in drug development process
In 2013 Pfizer leadership realized that to better enable patient engagement throughout the entirety of the drug discovery, development, and delivery process, the company needed to be more systematic. Pfizer CMO Freda Lewis-Hall, M.D. explains …
Related Article
19 January 2015
Time for Big Anthropology
Numbers don't tell us everything we need to know [in health care], writes strategic consultant Dan Beckham. We must also consider human culture: "That's often the problem with big data, analytics and chasing metrics. They too …
Related Article
19 January 2015
The agency is dead. Long live the agency.
The traditional agency model is physically more than alive on a small scale, but mentally has been stagnating, writes Tobias van Schneider, Product Design Lead at Spotify NYC: Agencies are now tasked to find their own voice, …
Related Article
19 January 2015
In the age of the Internet of Things, all products are software products
Esko Kilpi, the principal of Esko Kilpi Ltd, a leading research and consultancy firm focusing on the art of interaction, science of social complexity and the design of digital work, writes about how the value …
Related Article
19 January 2015
Behavioural Economics and Health: Nudging Toward a Culture of Wellness
Behavioural Economics and Health: Nudging Toward a Culture of Wellness Report by David Verbeeten The Conference Board of Canada, 52 pages, January 15, 2015 This report explores “nudging,” a new, cost-effective policy tool than can be used …
Related Article
1 January 2015
The business of design consulting
Robert Fabricant, who moved from design consultancy Frog to development consultancy Dalberg, writes that the business of design consulting is undergoing mass extinction. In a long article for Wired he presents the history of design …
Related Article
21 December 2014
Why Americans care more about experiences than possessions
Leslie Bradshaw, managing parter of Made by Many, describes Americans' shifting value systems. "Young people have redefined success, and their new definition values experience over possession. The word “experience” may sound like a code word for …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

See all articles