Applied empathy: a design framework for human needs and desires
by Dirk Knemeyer (of Involution Studios and president of UXnet)
Part One of this series, Applied Empathy, introduced a design framework for meeting human needs and desires and defined five States of Being that represent the different degrees to which products and experiences affect and motivate people in their lives. Part Two explained the three Dimensions of Human Behavior and outlined a variety of specific needs and desires for which we can intentionally design products. This third and final part of the series shows how this design framework maps to a variety of well-known products and experiences and illustrates how this framework can be put to practical use.
Show and tell: imagining the user experience beyond point, click and type
by Jonathan Follett (president of Hot Knife Design)
More reliable and permanent than human memory, the technology of written language dominates as the primary method human beings use for conveying abstractions of complex ideas across space and time. Now the ability of software to recognize increasingly complex patterns like the nuances of speech and visual representations of people—provides us with possibilities for human/computer interaction that could vastly reduce the need for textual communication.