Service Design Symposium
In March, the Copenhagen Institute of Interaction Design (blog) organised a symposium on service design.

Some time ago, I reported that videos of three of the presentations (Bill Hollins, Bill Moggridge, and Jørgen Rosted) were online.

Meanwhile you can also see videos and read extensive synopses of the talks by Lavrans Løvlie (co-founder of the London-based service design consultancy live|work), Ezio Manzini (Milan Polytechnic), and Mikkel Rasmussen (ReD Associates).