putting people first

by experientia
by experientia
29 August 2008

Mobile citizens, mobile consumers

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putting people first
by experientia

Ofcom
Ofcom, , the UK communications regulator, today published an initial consultation document assessing how the mobile sector delivers on the needs of UK citizens and consumers and posing questions about the future of competition and regulatory policy.

Ofcom’s aims for the sector are to ensure that:

  • consumers get the best choice and value for money whilst being protected from inappropriate practices like mis-selling;
  • the industry continues to thrive and innovate, to the benefit of consumers, driven by vibrant competition; and
  • regulation evolves to reflect the changing needs of citizens, consumers and the industry.

The consultation is part of Ofcom’s work to ensure that regulation reflects the reality of the converging market and considers how regulation should evolve as choice of mobile and fixed services expands.

- Press release
Consultation page
Interaction executive summary
Full consultation document (pdf, 1.3 mb, 166 pages)
Mobile communications blog
BBC article on the matter

(via Jack Schofield)

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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