putting people first

by experientia
by experientia
29 June 2012

Low2No smart services and informatics workbook published

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putting people first
by experientia

The Helsinki Low2No project team just released a smart services and informatics workbook that was developed by ARUP and Experientia.

Low2No is a broad project, initiated in collaboration with the Finnish innovation fund Sitra, aimed at the development of a Helsinki mixed-use city block called Airut on the Jätkäsaari peninsula, which will have low or no carbon emissions.

The 110 page booklet describes work-in-progress on the smart services and urban informatics component of the Low2No project activities.

In the words of Dan Hill, “the aspect of ‘smart services‘, also known as urban informatics, explores the potential of contemporary technologies – particularly those increasingly everyday circling around phrases like social media, ‘internet of things’, ‘smart cities’ and so on – to enable residents, workers, visitors and citizens in general to live, work and play in and around the block in new ways. These are predicated on the same low-carbon outcomes that drives the Low2No project in general, but also a wider “triple-bottom line” approach to sustainability, which might include beneficial social and economic outcomes, as well as environmental.

“Today,” he says, “we’re sharing some of the work-in-progress as it developed, in the form of the “informatics workbook” developed by the design team, as a tool in the design process.”

Hill describes that the team wanted “to use the building project as a ‘Trojan Horse’ to warrant a reason to look at this potentially powerful combination of smart technologies and services — with an emphasis on the latter — and in enabling positive behaviour change amongst the various groups who will use the block.”

“This work often involves positioning these otherwise technology-led areas in a more human-centred, and behaviour-oriented, framework — getting well beyond the hype about “smart cities” — whilst also trying to connect it to business drivers (the lack of the latter has hampered pretty much any serious progress in smart cities.),” he adds.

Arup and Experientia worked on this aspect of the project, together with partners Sauerbruch Hutton and clients Sitra, SRV, and VVO. Over a couple of years of engagement, with Experientia leading and driving, and Arup working on the informatics aspects in particular, the project’s design team produced some rich thinking about how to embed the potential of this area at the core of the project, that are now presented in the workbook.

Read more and download booklet

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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