Amanda L. Goodman is the User Experience Librarian at Darien Library in Connecticut. In this article for UX Magazine, she writes about her experience as a librarian in the USA:
“Across the country, libraries are providing services and crafting experiences that make patrons’ visits meaningful and pleasurable. The focus has changed from providing books and reference services to user experience—a change that has been partially facilitated in recent years by the economic downturn.
User experience is an important tool for libraries to employ against a number of competitors like bookstores and at-home Internet access. Libraries have taken this as an opportunity to provide services that are not available elsewhere. The strategy to focus on users and their needs has earned libraries strong support from the public as demonstrated by a recent Pew Internet study: an overwhelming 91% of Americans “say public libraries are important to their communities.”
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Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]