putting people first

by experientia
by experientia
11 September 2007

Josephine Green of Philips on the need for social innovation

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putting people first
by experientia

Democratizing the Future
The presentation on “social innovation” by Josephine Green, senior director of trends and strategy at Philips Design, at the IIT Institute of Design’s Strategy Conference is now also available as a printed booklet and a pdf: “Democratizing the future. Towards a new era of creativity and growth“.

Though very focused on promoting Philips Design and its projects, it contains some valuable new concepts and ideas.

Here is the abstract:

Major corporations are often restricted by a too-limited view of the future. This view is based on the western belief that time is linear and that the future is merely an empty space that can be ‘colonized’ to the present and filled with ever more technology and consumer goods. However, this technology and consumer determinism now threatens to compromise our wellbeing and prosperity.

This paper argues that we need different ways of thinking, being and doing if we are to live well, prosper and safeguard the future. Primarily we need to go beyond the straightjacket of consumer needs and a consumer approach, and also encompass social needs and a social approach. By doing so, we can drive a new era of creativity and growth.

Working with this emerging social space therefore becomes both an opportunity and a necessity. However, we must not only re-invent our social industries, but also our lifestyles and even the very growth models upon which they are based. To achieve this, the new technologies enable more radical innovation through the delivery of more context-based customized services and systems. Such place embedded systems have the potential to deliver sustainable solutions for the 21st century.

Shifting our emphasis from consumption to services and systems, and combining a consumer-led and socially-led approach, means that how we think about and interact with the future will change. This paper explores these changes and examines how we might open up and engage with the future differently, in terms of going beyond:

  • a market-led approach, based on consumer research and innovation, to a socially-led approach based on social research and social innovation.
  • the act of researching the future to directly engaging with the future through people who are already creating it today.
  • closed research and innovation to open co-creation with stakeholders, especially users.
  • a linear interpretation of time and the future towards new conceptual models that allow a more imaginative and creative interaction with the future.

In short, we need to shift the emphasis away from technology and the market and more towards people and responsibility through ownership. It is time to democratize the future.

Doug Meacham of Experience Matters, LLC reports on the presentation itself.

Download publication (pdf, 800 kb, 35 pages)

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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