Jakob Nielsen has published a new report with 19 new case studies of enterprise portals. It finds slow growth in new features. The focus is instead on robust integration and formalizing governance.
“The headline for our last intranet portal study was “Enterprise Portals Are Popping.” Now, 3 years later, we revisited this space with new research and our findings would best be summarized as “Enterprise Portals Are Stabilizing.” Although we saw some new features, the main push was to make existing features more robust and better managed.”