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Tricia introduced it with a kind reference to me (thank you!):
“>We are excited to interview Leisa Reichelt (@leisa) for our January EPIC theme at Ethnography Matters. I met Leisa at EPIC 2103 in London at Mark Vanderbeeken’s townhall meeting on Big Data. When Mark told me about Leisa’s work, I became sooo excited because I just love talking to UX brains who are obsessed with strategy. While UX designers and ethnographic researchers engage in very different processes, both are creating products and processes for organizations–organizations that are often resistant to change. We are lucky to have Leisa share her thoughts on this topic in our interview. Leisa is also looking for passionate people to join her team at Government Digital Service!”
Tricia: What are some of the biggest obstacles for researchers and designers to successfully working together?
Leisa: I think it’s often just lack of experience working together and not knowing what the other can contribute to each other’s work. Often this is due to each being involved at different phases of the project. You really need to be sitting right next to each other almost all the time in order to be properly helpful. We like to think of designers and researchers working as a pair just like programmers work in pairs. The most important thing is for each person to not feel like they have to know it all and be perfect – creating a project environment where everyone is encouraged to experiment, to be allowed to make mistakes and be wrong sometimes and where learning is valued.
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]
A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]
Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]
Invitation: sharing session, Singapore, 30 March 2015 What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]
Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]