Austin Brown, UX designer at EffectiveUI, and his colleague Lindsay Moore wondered if there was a way to design better, by combinubg the best aspects of interaction design and product design, as well as a little service design. They hoped that this would allow to create a holistic experience that transcends definition, and thus create better user experiences.
To test this idea, they set out to create design concepts for two common household products: an eco-friendly dishwasher and the home thermostat.
The article chronicles their process of combining disciplines and making decisions, and the lessons learned along the way.
“With the ability to incorporate modern techniques and practices to add value, we examined how we could make a dishwasher and a home thermostat more useful, usable, and desirable. These products tend to work just fine for most users, but fall short when it comes to providing a genuinely pleasant, compelling user experience. While some of the things we learned in this experiment could easily be applied to any product or digital interface, these were simulations only and did not result in any new products.”
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Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]