16 August 2011

International Journal of Design devoted to service design

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Cover 28
The latest issue of the peer-reviewed research journal, International Journal of Design, is devoted to service design.

It is edited by Birgit Mager of the Köln International School of Design, Cologne, Germany, and Tung-Jung (David) Sung of the Department of Industrial and Commercial Design, National Taiwan University of Science and Technology, Taipei, Taiwan.

Special issue editorial: designing for servicespdf | html
Birgit Mager, Tung-Jung David Sung

Designing service evidence for positive relational messagesabstract | pdf | html
Kathy Pui Ying Lo

Service innovation through touch-points: development of an innovation toolkit for the first stages of new service developmentabstract | pdf | html
Simon David Clatworthy

Transformative services and transformation designabstract | pdf | html
Daniela Sangiorgi

Designing for service as one way of designing servicesabstract | pdf | html
Lucy Kimbell

Benefits of co-design in service design projectsabstract | pdf | html
Marc Steen, Menno Manschot, Nicole De Koning

Evaluating serviceability of healthcare servicescapes: service design perspectiveabstract | pdf | html
Seunghae Lee

Case study: Service design and change of systems: human-centered approaches to implementing and spreading service designabstract | pdf | html
Michael Lin, Bobby Hughes, Mary Katica, Christi Zuber, Paul Plsek

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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