The latest issue
of the peer-reviewed research journal, International Journal of Design, is devoted to service design.
It is edited by Birgit Mager of the Köln International School of Design, Cologne, Germany, and Tung-Jung (David) Sung of the Department of Industrial and Commercial Design, National Taiwan University of Science and Technology, Taipei, Taiwan.
Special issue editorial: designing for services – pdf | html
Birgit Mager, Tung-Jung David Sung
Designing service evidence for positive relational messages – abstract | pdf | html
Kathy Pui Ying Lo
Service innovation through touch-points: development of an innovation toolkit for the first stages of new service development – abstract | pdf | html
Simon David Clatworthy
Transformative services and transformation design – abstract | pdf | html
Designing for service as one way of designing services – abstract | pdf | html
Benefits of co-design in service design projects – abstract | pdf | html
Marc Steen, Menno Manschot, Nicole De Koning
Evaluating serviceability of healthcare servicescapes: service design perspective – abstract | pdf | html
Case study: Service design and change of systems: human-centered approaches to implementing and spreading service design – abstract | pdf | html
Michael Lin, Bobby Hughes, Mary Katica, Christi Zuber, Paul Plsek