Donald Norman
Apparently Donald Norman, who is coming to Torino, Italy in less than a month, has made a deal with Interactions Magazine to allow him to publish his contributions online, even before the magazine comes out.

His newest delightfully written piece is about the unavoidability of waiting. A short quote:

“To the analyst, such as me, interfaces are where the fun lies. Interfaces between people, people and machines, machines and machines, people and organizations. Anytime one system or set of activities abuts another, there must be an interface. Interfaces are where problems arise, where miscommunications and conflicting assumptions collide. Mismatched anything: schedules, communication protocols, cultures, conventions, impedances, coding schemes, nomenclature, procedures. it is a designer’s heaven and the practitioners hell. And it is where I prefer to be.”

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