31 March 2007

Intel Technology Journal on “designing technology with people in mind”

Be the first to share

Intel on designing technology with people in mind
The current issue of Intel Technology Journal, the company’s R&D webzine, is entirely devoted to people-centred design:


By Herman D’Hooge
Senior Principal Engineer
Channel Platforms Group, Intel Corporation

Ethnographic techniques

Sideways glances: thinking laterally and holistically about technology placement in the innovation process
Understand how Intel can build successful platforms by gaining a better understanding of people, their homes, social and cultural practices, and the role technologies play in these spaces. With knowledge about people, rather than users, Intel can create technologies that will support meaningful and valued experiences in and of the home.

Real reality TV: using documentary-style video to place real people at the center of the design process
Using video clips from a study of PC usage and meaning conducted in Egypt, Germany, South Korea, and Brazil by Domestic Designs and Technologies Research in 2006, see how the author demonstrates the power of documentary video in ethnographic research and its usefulness as a means for communicating research findings.

Usage-driven technology design

Intel® Usage-to-Platform Requirements process
Delve into the challenges inherent in developing a platform instead of a product and find out how Intel uses a process encompassing research, human factors engineering, use case and requirements processes, and visual conceptualization to build successful platforms.

Usage-based platform design: case studies in thermal design, enterprise manageability, and information access
See how Intel is putting more emphasis on understanding end-users’ needs and integrating user requirements into the process of platform design. Understand how building end-user-focused solutions takes end-to-end effort that applies to products and services beyond Intel platforms.

Bringing the voice of employees into IT decision making
Knowing that understanding end users is critical when designing new technology for customers, Intel looks within the enterprise and finds that researching employees’ IT needs and experiences is critical to the business objectives of a company.

Home PC maintenance with Intel® AMT
Can a home or small business PC be repaired remotely? Can those long phone calls to support centers be reduced or eliminated? Here, Intel’s engineers present a usage model to allow home and small-business PC users to solve daily hardware and software technical problems remotely, with minimum effort on their part.

User experience assessment

Technologies for heart and mind: new directions in embedded assessment
Everyone knows that good habits and prevention are keys to health, but most people lack the capability and motivation to constantly monitor their own health. Margaret Morris and colleagues have developed technologies that fit seamlessly into daily life, providing constant but unobtrusive monitoring and immediate, personalized feedback for both near-term appeal and long-term health benefits.

Assessing the quality of user experience
No longer is it enough for a product to have a technical advantage; nowadays, taking the user experience into account when designing a product is the key differentiator in determining how competitive a product will be in the market. Understand the roll of emotions, attitudes, thoughts, and perceptions across the usage lifecyle and development of a product.


Mapping the digital home: making cultural sense of domestic space and place

Be the first to share
26 November 2015
50 important customer experience stats for business leaders
Esteban Kolsky is a customer strategist, researcher, keynote speaker, and a consultant (analyst for 15 years, 8 years with Gartner). He believes that research has become a commodity and value has shifted from discovery to …
26 November 2015
How Nissan’s using anthropology to make autonomous cars safe
What happens when robot cars meet complex social interaction, like head nods, horn honks, or even road rage? Dr. Melissa Cefkin "is here to teach autonomous cars how to behave". A design anthropologist based at …
26 November 2015
How brands design customer experiences of the future
In today’s digital age, consumers expect more from the business they support and the products they purchase. Consumers, Macala Wright writes, not only expect great brand experiences, they believe they’re entitled to them. This is …
10 November 2015
Why service design is luxury’s new battleground
Ana Andjelic writes in AdAge that most legacy luxury brands are failing at delivering service, especially online: The fact that most legacy luxury brands fail to successfully create and deliver service is unfortunate. The business of …
10 November 2015
For years, Apple followed user-centered design principles. Then something went wrong.
Don Norman and Bruce Tognazzini are taking their gloves off and accuse Apple of abandoning the fundamental principles of good design: discoverability, feedback, proper mapping, appropriate use of constraints, and, of course, the power to …
5 November 2015
Customer journey mapping is at the heart of digital transformation
Digital technologies such as analytics, mobility, social networks, cloud computing and the Internet of Things are making old ways of working redundant and forcing companies to transform. According to Raman Sapra, global head of Dell’s …
5 November 2015
[Conference] Design & The City, Amsterdam, April 2016
Design & The City explores citizen-centered design approaches for the smart city. Central theme is the role of design(ers) to create opportunities and practices for citizens, (social) entrepreneurs and policy makers towards more liveable, sustainable and …
3 November 2015
Another book entitled “The Quantified Self”
The Quantified Self By Gina Neff and Dawn Nafus MIT Press, 264 pp. April 2016 Oops, that is confusing: two books by sociologists on the quantified self movement, both entitled "The Quantified Self" and both appearing in April 2016. …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
See all articles