22 February 2007

Ethnographic research informs Intel’s Mobile Clinical Assistant

Be the first to share
putting people first
by experientia

Intel's MCA
Intel’s Mobile Clinical Assistant is in essence nothing more than a customised and ruggedised tablet PC. This product contains no new technology whatsoever. Yet, ethnographic research allowed it to become a real innovative project for the healthcare sector.

Intel Corporation has announced the mobile clinical assistant (MCA) is ready to enable nurses to spend more time with patients, do their jobs on the move while remaining connected, and manage the administration of medications.

As Intel’s first platform built specifically for healthcare, the MCA is an important step in the company’s efforts to better connect clinicians to comprehensive patient information on a real-time basis. The lightweight, spill-resistant, drop-tolerant and easily disinfected MCA allows nurses to access up-to-the-minute patient records and to document a patient’s condition instantly, enhancing clinical workflow while reducing the staff’s administrative workload.

Some of the features designed to ease the nurse’s daily workload include: wireless connectivity to access up-to-date secure patient information and physician’s orders; radio frequency identification (RFID) technology for easy, rapid user logon; a digital camera to enhance patient charting and progress notes, to keep track of wounds as they heal; and bluetooth technology to help capture patient vital signs.

So really nothing new in terms of technology.

To develop the MCA, Intel also conducted a broad range of pilot studies in hospitals worldwide, including El Camino Hospital in Northern California, Salford Royal NHS Foundation Trust in the United Kingdom, and Changi General Hospital in Singapore.

Social scientists from Intel’s Digital Health Group conducted ethnographic studies of clinicians using the MCA at each hospital to understand the platform’s usage, usefulness and usability in the context of real clinical work practice. Across these hospital settings, nurses and physicians appreciated the integrated handle; immediate anytime, anywhere access to secure patient information and orders; and the docking station that allows them to easily swap batteries to achieve shift-long use.

The ethnographic research clearly also informed the promotional video, which does not talk about technology at all, but is totally focused on the experience of nurses using it.

- Read full press release
Visit press room

Be the first to share
Related Article
24 February 2015
5 imperatives of user experience design in mobile health technology
David Lee Scher, MD - Owner & Director, DLS Healthcare Consulting discusses what he thinks are five important issues in achieving the ideal mobile technology user experience, specifically for those technologies hoping to enter the …
Related Article
24 February 2015
“I’m divorcing my Nest thermostat”
Kara Pernice, the Managing Director at the Nielsen Norman Group, was a proud early adopter of the unique, cool, and pretty Nest device: "It helped me save energy, and communicated to me. But things went …
Related Article
24 February 2015
How do people save/share/revisit on mobile devices?
In early January, Mozilla UX conducted user research to refresh their understanding of how people save, share, and revisit mobile content with the goal of building a knowledge base for a larger contextual research project …
Related Article
20 February 2015
Understanding people’s financial behaviors
Erin Taylor and Gawain Lynch of the Institute for Money, Technology and Financial Inclusion (UCI) lead a research project aimed at understanding people's financial behaviors. Their project, Consumer Finance Research: Global Approaches and Methods, is investigating …
Related Article
20 February 2015
[White paper] Digital assurance: Reaching a seamless customer experience
Digital Assurance: Reaching a Seamless Customer Experience by Shawndra Hill (Wharton professor of operations and information management) and Kumudha Sridharan (vice president and global head of testing services at Wipro Technologies) White paper produced by Knowledge@Wharton and …
Related Article
31 January 2015
Internet psychologists study how the Web affects us
​In a pretty short period of time, the internet has changed how we take care of our basic needs, stand up for ourselves, and talk to each other. But psychologists are still debating how much …
Related Article
31 January 2015
The last-mile problem: How data science and behavioral science can work together
Analytics is typically discussed in terms of computer technology, machine learning algorithms, and big data. Behavioral nudges, on the other hand, concern human psychology. What do they have in common? Quite a bit, says James …
Related Article
31 January 2015
The anthropology of the Quantified Self
increasing penetration of data into the domain of the “personal” and to the management and care of the self suggest that something is afoot in how the self is understood, experienced, and practiced more broadly, …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

See all articles