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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

28 May 2006
Cultural anthropologist Mizuko Ito on kids’ participation in new media culture

Cultural anthropologist Dr. Mizuko Ito recently published a draft about kids’ participation in new media culture, reports Nicolas Nova in Pasta & Vinegar. The paper, entitled “Mobilizing the Imagination in Everday Play: The Case of Japanese Media Mixes”, addresses the question of how young people mobilise the media and the imagination in everyday life and […]

1 August 2013
EthnographyMatters on ethnography and education

This month’s edition of EthnographyMatters is dedicated to education. Says editor Morgan G. Ames, “ethnography is unique in being able to dig below the surface and uncover the complicated processes and contingent effects of education and education reform.” Some personal highlights: Why digital inequality scholarship needs ethnography by Christo Sims, Assistant Professor in the Department […]

3 January 2010
The Apparatgeist calls

How you use your mobile phone has long reflected where you live. But the spirit of the machines may be wiping away cultural differences, claims The Economist. The article, that quotes design researchers Mizuko Ito and Younghee Jung, describes at length the cultural differences in mobile phone use, but then asks if “such differences between […]

10 November 2009
Book: Hanging Out, Messing Around, and Geeking Out: Kids Living and Learning with New Media

Hanging Out, Messing Around, and Geeking Out Kids Living and Learning with New Media (John D. and Catherine T. MacArthur Foundation Series on Digital Media and Learning) An examination of young people’s everyday new media practices—including video-game playing, text-messaging, digital media production, and social media use. Authors: Mizuko Ito, Sonja Baumer, Matteo Bittanti, danah boyd, […]

3 February 2009
Book: The Reconstruction of Space and Time: Mobile Communication Practices

The Reconstruction of Space and Time: Mobile Communication Practices By Rich Ling, Scott Campbell (editors) Published by Transaction Publishers, 2008 ISBN 141280809X, 9781412808095 304 pages Google preview Summary One of the most significant and obvious examples of how mobile communication influences our understanding of time and space is how we coordinate with one another. Mobile […]

3 February 2009
Book: Mobile Technologies – From Telecommunications to Media

Mobile Technologies – From Telecommunications to Media Editors: Gerard Goggin; Larissa Hjorth ISBN: 978-0-415-98986-2 (hardback) 978-0-203-88431-7 (electronic) Series: Routledge Research in Cultural and Media Studies Google preview Summary In light of emerging forms of software, interfaces, cultures of uses, and media practices associated with mobile media, this collection investigates the various ways in which mobile […]

20 November 2008
Report published on three-year digital youth research project

A three-year research project that explores how kids use digital media in their everyday lives has just published its report. “Kids’ Informal Learning with Digital Media: An Ethnographic Investigation of Innovative Knowledge Cultures” is a collaborative project funded by the John D. and Catherine T. MacArthur Foundation, and carried out by researchers at the University […]

28 October 2008
Simultaneous environments – social connection and new media

Kazys Varnelis, director of Columbia University’s Network Architecture Lab, has written a very nice essay for Vodafone’s receiver magazine that explores how mediated communication has changed our notion of place, created non-places and now has us darting between simultaneous environments. “A century of modernity was undone as fast as it came, as new technologies supported […]

4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

28 June 2007
Portable objects in three global cities: the personalisation of urban places
2 February 2007
Book: Mobile Communication in Everyday Life
30 October 2005
Cultural anthropologist Mimi Ito on mobile phone use [Red Herring]

Ms. Ito says older generations have a lot to learn from how the rising generation is taking up these new technologies — sometimes adults don’t recognize that young people are developing innovative uses for technologies. “I see my work as an anthropologist as identifying and describing what these natives of the digital world are doing, […]

20 August 2005
How mobile phones conquered Japan [Wired News]

Personal, Portable, Pedestrian: Mobile Phones in Japanese Life is the title of a new book published by MIT Press that attempts at understanding how mobile technology shapes Japan’s culture — and our own. Co-edited by University of Southern California research scientist Mizuko Ito, Keio University lecturer Daisuke Okabe and Misa Matsuda of Tokyo’s Chuo University, […]

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