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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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merholz

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

11 September 2012
Peter Merholz on reframing “UX design”

Peter Merholz, a UX thinker and practitioner whom I have always held in high esteem, has written a well thought through blog post on reframing UX design. The two central paragraph in his discourse are these ones: “UX Designer is not a workflows-and-wireframes role. It’s a leadership role (though not necessarily a management role). It […]

20 November 2010
Peter Merholz on advertising and marketing agencies delivering UX design

Peter Merholz, president of Adaptive Path, has written a long and eloquent rant against advertising and marketing agencies proclaiming to do user experience design. These agencies, he says, do not come at user experience from an honest place. “Ad agencies, in particular, are soulless holes, the precepts of whose business runs wholly contrary to good […]

5 May 2010
Peter Merholz: The Want Interview

The founder & president of Adaptive Path explains why they’re shifting away from “user experience” and towards “experience design.” He celebrates 360 design strategies through successful “customer journeys” by Apple and Southwest Airlines and advocates for marketing and advertisement becoming the first touchpoint of such. He also outlines the history of personal computing in three […]

17 December 2007
Peter Merholz interviews Don Norman

Peter Merholz did an hour-long interview with Donald Norman, who just published a new book: The Design of Future Things. According to the Adaptive Path blog, the interview deals with: “adaptive cruise control, ubiquitous computing, human plus machine, “user experience,” “affordances,” asking the right questions, coupling design with operations, busting down silos, TiVo has never […]

1 June 2007
Peter Merholz: Experience IS the Product… and the only thing users care about
5 January 2007
Peter Merholz of Adaptive Path on experience strategies for financial services
28 February 2006
Interview with Adaptive Path founder Peter Merholz

NextD, the journal for “ReRethinking Design”, just published a very long interview with Peter Merholz, founding partner of Adaptive Path and the mind behind Peterme.com. The interview by GK VanPatter, founding partner of NextD, Humantific and UnderstandingLab, covers such issues as user experience design, anthropology, ethnography, condescension towards users, design as a community of knowledge, […]

4 December 2014
There is no such thing as UX Design

Peter Merholz argues that the entire “field” of user experience emerged for one reason — to accommodate, and overcome, poor (or non-existent) product management practices. He now wants to retire the term: “‘User experience design’ served a purpose when it was necessary to shine a light on a glaring gap in the ways we were […]

25 October 2014
Should more banks acquire UX design firms?

Underscoring the importance of a great customer experience, Capital One has acquired the San Francisco-based design and user experience firm, Adaptive Path. Is this a testing of the waters by a historically innovative financial institution … or the beginning of an industry trend? Joel Oxman, VP Business Development of Extractable [a digital strategy and user-experience […]

11 March 2013
Re-designing (or redefining) UXD

Putting People First rarely plugs conferences (before they happen) but this one seems intriguing: RE:DESIGN/UX Design will take place in Silicon Valley on April 29–30, 2013. The events are capped at 125 attendees and the focus is on small-scale, spirited, salon-style discussions with industry leaders and peers. The theme for 2013 is “James Bond is […]

26 November 2012
Nearly all videos of UX Week 2012 now online

Our friends of Adaptive Path have uploaded (nearly) all videos of UX Week 2012, the premier user experience design conference that took place in August in San Francisco. KEYNOTES Ducks, dolls, and divine robots: designing our futures with computing [46:26] Genevieve Bell, director of User Interaction and Experience in Intel Labs No abstract available. The […]

5 May 2012
User experience is strategy, not design

Peter Merholz, VP of experience design at Inflection (and founder of Adaptive Path), thinks there is no such thing as a UX design profession. User experience is a strategic framework, he says, a mindset for approaching product and service challenges. “The practice of user experience is most successful when focused on strategy, vision, and planning, […]

21 February 2012
User experience design is dead; Long live user experience

With Apple, Inc. having the largest market capitalization of any company in the world, and an endless stream of CEOs and pundits talking about the importance of user experience, Peter Merholz suspects the phrase “user experience design” is no longer necessary, and could even be harmful. Harmful because it suggests that the only folks who […]

9 April 2009
Design thinking’s big problem

  A controversial post by Sam Ladner, followed by a rich debate between the author, Paula Thornton, Peter Merholz, Raymond Pirouz, and others. Design is attractive to management because it is a de-politicized version of the well known socio-cultural critique of managerial practices. Design thinking is so popular because it raises only questions of “creativity” […]

11 February 2009
Becoming a customer experience-driven business

Peter Merholz, founding partner and president of Adaptive Path, now writes the “Experience Matters” column for the revamped HarvardBusiness.org where he tries “to articulate the things that matter to us, to folks who know little to nothing of what we do, but without whom we ultimately won’t succeed.” The first article, “Becoming a customer experience-driven […]

7 February 2009
UX Week 2008 videos

Over the last months, Adaptive Path has been uploading videos of their latest UX Week that took place in August 2008. Donald Norman conversing with Adaptive Path president and founder Peter Merholz Author and co-founder of the Nielsen Norman Group Scott Griffith about the car sharing experience at Zipcar (synopsis) Chairman and CEO of Zipcar […]

27 January 2009
Matt Jones on Dopplr’s new personal annual report for all its users

Peter Merholz of Adaptive Path asked Matt Jones, founder/lead designer of Dopplr, on the new ability for every Dopplr user to download a Personal Annual Report of their 2008 travels in pdf. “All of us at Dopplr are fascinated by the blur between the digital and the physical that it’s becoming easier and cheaper to […]

14 January 2009
Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo

Peter Merholz, President of Adaptive Path, has published the first part of an interview with Margret Schmidt, VP of User Experience Design and Research at TiVo. “Margret Schmidt’s extensive experience heading up design at TiVo has given her a deep understanding of what it takes to deliver a great experience in a high technology product.” […]

11 January 2009
10 most common misconceptions about user experience design

Whitney Hess, an independent user experience designer, writer and consultant, asked some of the most influential and widely respected [USA] practitioners in UX (including Steve Baty, Mario Bourque, Dan Brown, Liz Danzico, Bill DeRouchey, Will Evans, Chris Fahey, Kaleem Khan, Livia Labate, Erin Malone, David Malouf, Peter Merholz, Josh Porter, Louis Rosenfeld, Dan Saffer, Jared […]

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