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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

10 June 2012
Manifesto for design upholding human talents and innovation

This morning I got an invite in the mail to attend a London design symposium at Brunel University next week (16 June) that will debate the core themes of a new design manifesto, strangely called “Big Potatoes” Although I cannot attend the debates at such short notice, the manifesto itself and the themes of the […]

7 July 2009
Jan-Christoph Zoels at London’s Media Futures Conference

Experientia partner Jan-Christoph Zoels was one of the speakers at London’s Media Futures Conference last week, which was themed “beyond broadcast” and explored the future of media. Willem Boijens (Vodafone) and Jan-Christoph Zoels (Experientia) presented Lifestream, a research project that uses large data sets to uncover meaningful insights for users, revealing connections, patterns and coincidences […]

23 June 2009
Towards social business design

Social business design is a new concept that could potentially become quite important for businesses and corporations: In “From Social Media To Social Business Design, David Armano explores what businesses would be like if they were truly social. “Imagine if a company like GM, was at the core “social”. Not just participating in “social media”—but […]

30 November 2007
InterSections 07: a debate on design

The UK Design Council sponsored conference InterSections 07 brought together 34 leading thinkers in design to consider how design is evolving and how this is affecting its relationships with other fields. The conference, held in NewcastleGateshead in October 2007, asked how design is transforming as it adapts to a world in transition. Two days of […]

4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

23 January 2007
Innovation and the prosperity of nations [Core77]

“At the recent Competitiveness Summit, the connections between business and innovation were made starkly clear,” writes Nico Macdonald in a Core77 article. In November 2005 the UK Treasury published the Cox Review of Creativity in Business, addressing “a question that is vital to the UK’s long-term economic success—namely, how to exploit the nation’s creative skills […]

31 December 2006
UK Design Council on user-centred design and experience design
27 September 2005
Games meets interaction design [Usability News]

  Do games designers need advice from the interaction design community? This was the argument that raged following the formal part of the Interact! Games meets Interaction Design event, an InSync and AIGA Experience Design London collaboration, chaired by Nico Macdonald. The relationship between the two fields came under scrutiny first from Ben Cerveny, till […]

11 August 2005
Better by design [RSA Journal]

Design used to be associated purely with aesthetics. Today it has been embraced by business leaders and is advocated for social policy development. Nico Macdonald (blog) investigates these claims. Read text-only version Download laid out version (pdf, 176 kb) (via CPH127)

18 June 2004
The future of weblogging [The Register]

The rise of weblogging has been a cold shower for the complacent mass communication industries. Although the weblogging pioneers are due much praise, their own rhetoric deserves examination, and they could also raise their sights higher. Nico Macdonald (blog) reports, and concludes with a radical proposal for the future of weblogging. Read full story

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