We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]
Dirk Knemeyer is a UX thought leader, an entrepreneur, a game designer, and a former UXmatters columnist. Recently, Pabini Gabriel-Petit had the opportunity to interview Dirk about his experiences as a UX professional and entrepreneur, as well as his reflections on the state of democracy in the United States and how we can use design […]
Dirk Knemeyer has published a call to rely on foundational science(s) to better understand users. “The preponderance of research and publications on user studies deal more with principals and practices of the discipline and less with understanding the users themselves, much less in a deep, multi-disciplinary scientific way. The future of design will belong to […]
The April issue of UXmatters just came out: Winning content persuades, not manipulates by Colleen Jones Elements of persuasion are important to creating winning content. To help safeguard content from becoming manipulation, we need to understand its distinction from persuasion. Designing ethical experiences: some practical suggestions by Joe Lamantia Unresolved conflicts between stakeholders’ values or […]
UXmatters continues to surprise with its thought provoking articles. Bravo for the good work! Applied empathy: a design framework for human needs and desires by Dirk Knemeyer (of Involution Studios and president of UXnet) Part One of this series, Applied Empathy, introduced a design framework for meeting human needs and desires and defined five States […]
In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]
Mark Vanderbeeken, senior partner of Experientia and the driving force behind the experience design blog Putting People First, has taken on the role of communications director of UXnet, the global user experience network. In his new function, which is on a volunteer basis and additional to his other commitments, Mark will be a key participant […]
“The methods most user experience professionals typically use today are, at best, incomplete and, at worst, without any meaningful focus,” writes Dirk Knemeyer in UXMatters. “There is not a successful, established approach and framework for closely linking the real-world needs and desires of our potential customers into the DNA of product strategy and development. Sure, […]