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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

15 September 2010
Eric von Hippel and 2.9 million British innovators

Ethan Zuckerman reports on yesterday’s Berkman Center lunch talk by Eric von Hippel, where he discussed what he called the “Household Sector” innovation. “Eric von Hippel, a long-time affiliate with the Berkman Center, leads off our 2010 season of lunch talks with a discussion of “Household Sector” innovation. To explain his body of work, von […]

29 July 2009
An interview with Eric von Hippel

Scott Wilson interviewed Prof. Eric von Hippel of MIT’s Sloan School of Management for the Deloitte Review. “Open source technology and lead user innovation: two subjects very much in evidence across a diverse number of business sectors today. But how can they help companies grow, and what can we learn from the likes of open […]

29 August 2007
BBC World Service interviews MIT professor Eric Von Hippel on innovation

In an extended interview, Peter Day of BBC World Service’s Global Business programme talks to Professor Eric Von Hippel, head of the Innovation and Entrepreneurship Group at Massachusetts Institute of Technology about his revolutionary thinking and what calls the “democratisation of innovation”. The conversation about user-led innovation starts with a reference to NESTA Connect launch, […]

29 July 2007
New York Times questions von Hippel by underlining value of top-down innovation approach
5 May 2007
Gartner’s interview with Eric von Hippel
13 January 2006
Video lecture by Eric Von Hippel

MIT World has posted a one-hour video of a lecture by Eric Von Hippel, Professor of Management and Head of the Innovation and Entrepreneurship Group at the MIT Sloan School of Management and author of “Democratizing Innovation” (which can be downloaded for free here): “If you have ever come up with a work-around or improvement […]

30 July 2005
Democratizing Innovation by Eric Von Hippel

Innovation is rapidly becoming democratised. Users, aided by improvements in computer and communications technology, increasingly can develop their own new products and services. These innovating users — both individuals and firms — often freely share their innovations with others, creating user-innovation communities and a rich intellectual commons. In Democratizing Innovation, Eric Von Hippel, Professor and […]

19 March 2012
Four new chapters on interaction-design.org

Four new chapters of the interaction-design.org resource are now available: Requirements Engineering from an HCI Perspective by Alistair G. Sutcliffe The chapter is structured in six sections. In the section 13.1, the Requirements Engineering process is described. This is followed in section 13.2 by a review of scenario-based approaches which illustrate the convergence between Requirements […]

18 April 2011
Tech mogul? Nope. Any old hack will do.

The Washington Post describes the world and the impact of everyday hackers who use social networks, do-it-yourself-then-show-it-off Web sites, cheap parts from China, and blissfully simple microprocessors to modify or invent new electronic products for their houses, cars, offices and back yards. “Recent studies show consumers now spend more money tweaking and inventing stuff than […]

10 February 2011
Research on the importance of collaborative user innovation

New research suggests the traditional division of labor between innovators and customers is breaking down as more individual consumers invent and improve products on their own. Patricia Cohen reports in The New York Times: “Tinkering is challenging a deeply entrenched tenet of economic theory: that producers, not consumers, are the ones who innovate. […] Financed […]

5 November 2010
Building a Homesense

The London Tinker people have published a nice informal write-up of where things are with the Homesense project they are working on. Homesense is an epic piece of open research that explores how people can build their own DIY smart homes using open hardware and supported by local experts. The concepts for Homesense came out […]

2 February 2008
Australian research on user led innovation

Darren Sharp of the Smart Internet (Australia) contacted me about the new research ‘User-led Innovation: A New Framework for Co-creating Business and Social Value,’ that he co-authored with Mandy Salomon. Abstract The sources of innovation are shifting rapidly from the traditional 20th century model of commercial R&D labs, elite universities, private companies and government agencies […]

8 December 2007
User !nnovation Research Initiative Vienna

The User Innovation Research Initiative is a research program which aims to deepen our understanding of the phenomenon of user innovation and is hosted by the Institute for Entrepreneurship and Innovation at the Vienna University of Economics & Business Administration. “Nearly three decades of research into the sources of innovation, pioneered and still driven by […]

12 October 2007
The Economist on open innovation

The Economist has published a good, and critical, overview article on open innovation – the notion of looking for bright ideas outside of an organisation – that also features Professor Eric von Hippel, head of the Innovation and Entrepreneurship Group at Massachusetts Institute of Technology The article is part of a special report on innovation […]

4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

14 July 2007
Financial Times editorial on how users are transforming innovation
12 April 2007
New tricks and old dogs
27 March 2007
How to improve it? Ask those who use it [The New York Times]
20 March 2007
CNBC on the role of customers in business innovation
18 February 2007
Demanding Innovation: Lead markets, public procurement and innovation
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