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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

17 January 2014
[Book] Smart Cities: Big Data, Civic Hackers and the Quest for a New Utopia

Smart Cities: Big Data, Civic Hackers and the Quest for a New Utopia by Anthony M. Townsend W. W. Norton & Company October 2013. 400 pages [Amazon link] Abstract An unflinching look at the aspiring city-builders of our smart, mobile, connected future. We live in a world defined by urbanization and digital ubiquity, where mobile […]

19 June 2009
Even the BBC believes that we are all hackers now

My quest of understanding the mainstreaming of hacker culture is now also endorsed by the BBC: “The maze of electronics on a typical circuit board can be difficult to decipher, but as hackers and tinkerers grow in number, an industry and web community have emerged to provide them with instructions to make their work simpler.” […]

18 June 2009
We are all hackers now (ctd.)

In my ongoing exploration of the theme “we are all hackers now” (also the title of a talk I will give on 29 June in Brussels), I once again found quite a lot of recently published supporting material. We build the parts, you build the product The creator of Zoybar, an open-source hardware platform that […]

26 April 2009
“We are all hackers now”

For months now, I have been running with this simple thesis in my head: “We are all hackers now”, and again, again and again I notice it getting confirmed. The latest confirmation comes from The Institute for the Future, which for the last six months has been researching the “future of making,” exploring how the […]

5 March 2014
Has privacy become a luxury good?

Julia Angwin, a senior reporter at ProPublica, writes in the New York Times about how it takes a lot of money and time to avoid hackers and data miners. “In our data-saturated economy, privacy is becoming a luxury good. After all, as the saying goes, if you aren’t paying for the product, you are the […]

5 March 2014
Reflecting on anthropology and design

A few weeks back I wrote that Rachel Carmen Ceasar (@rceasara) is running a short series on Savage Minds that features interviews with design researchers, ethnographic hackers, and field work makers with their take on anthropology and design. Besides her interview with Nicolas Nova, she has now published a couple more interviews: Anne Galloway – […]

14 February 2014
anthropology + design: nicolas nova

Rachel Carmen Ceasar (@rceasara) is a doctoral candidate in the Joint Medical Anthropology Program at UC Berkeley and UC San Francisco (California, USA). She writes about the subjective and scientific stakes in exhuming mass graves from the Spanish Civil War and dictatorship in Spain today. She is now running a short series on Savage Minds […]

2 January 2014
Using ethnography to build internet freedom tools for real people

In our new dystopian world of pervasive surveillance, most people are at a loss what to do. The tools that allows us to maintain a semblance of privacy are really, really hard to use. Most of us won’t even try and just accept our fate, with resignation and some bitterness. Michael Brennan is one of […]

2 November 2013
Publication: Smart Citizens (by FutureEverything)

Smart Citizens Edited by Drew Hemment and Anthony Townsend Future Everything 2013, 96 pages This publication aims to shift the debate on the future of cities towards the central place of citizens, and of decentralised, open urban infrastructures. It provides a global perspective on how cities can create the policies, structures and tools to engender […]

5 September 2013
Pew: 86% of USA adults make efforts to hide digital footprints online

Pew Research Center found that 86 percent of surveyed adult Internet users in the U.S. have made efforts to obscure their “digital footprints” — which could include simple measures like clearing cookies in your browser or something more involved like encrypting your email, writes Ingrid Lunden on TechCrunch. Some 55 percent have taken this one […]

20 March 2013
Smart homes: our next digital privacy nightmare

The hyper-connected smart home of the future promises to change the way we live. More efficient energy usage, Internet-connected appliances that communicate with one another and cloud-enhanced home security are just some of the conveniences we’ll enjoy. It’s going to be amazing. It will also open up major questions about privacy. John Paul Titlow reports […]

22 June 2012
Anthropologist Gabriella Coleman studying hacker culture

As a grad student in anthropology, Gabriella Coleman was warned that studying the culture of computer hackers would make it hard to get a job teaching in a university. She went ahead anyway, becoming one of the first academics to explore the meaning and implications of the open source movement in software. Coleman now holds […]

26 March 2012
Samsung criticised for lack of privacy protection on HD-TV’s

Samsung’s 2012 top-of-the-line plasmas and LED HDTVs offer new features never before available within a television including a built-in, internally wired HD camera, twin microphones, face tracking and speech recognition, writes HD Guru. While these features give you unprecedented control over an HDTV, the devices themselves, more similar than ever to a personal computer, may […]

18 April 2011
Tech mogul? Nope. Any old hack will do.

The Washington Post describes the world and the impact of everyday hackers who use social networks, do-it-yourself-then-show-it-off Web sites, cheap parts from China, and blissfully simple microprocessors to modify or invent new electronic products for their houses, cars, offices and back yards. “Recent studies show consumers now spend more money tweaking and inventing stuff than […]

29 May 2009
Tinkering to the future

Alex Soojung-Kim Pang, researcher director at the Institute for the Future, is working on a book on the end of cyberspace – which he thinks will come as the internet moves off desktops and screens and becomes embedded in things, spaces and minds. So what lies beyond cyberspace, he asks in an essay he wrote […]

13 May 2009
Everybody’s a manufacturer: era of user-generated devices

Further on my earlier theme of “we are all hackers now“, here is a long feature on user-generated devices by Fumitada Takahashi and Phil Keys in the Nikkei Electronics Asia magazine (Japan). “User-Generated Devices (UGD), allowing people to enjoy themselves making their own equipment with friends, are making a showing in the electronics industry, fueled […]

26 August 2008
Privacy in an age of terabytes and terror

Scientific American magazine (SciAm) devotes the whole September issue to privacy in an age of rapidly developing technology. Privacy in an age of terabytes and terror Introduction to SciAm’s issue on Privacy. Our jittery state since 9/11, coupled with the Internet revolution, is shifting the boundaries between public interest and “the right to be let […]

30 October 2007
Mobile banking must overcome consumer doubts

The San Jose Mercury News reports on why users need convincing that mobile banking is convenient and secure. “South Bay residents Curtis McGovert, Dave Ritter and Leon Mendiola have at least three things in common. They own cell phones. They bank at Wells Fargo. And they didn’t realize that they effectively have an ATM in […]

25 August 2007
Europe’s children are internet and mobile savvy and are well aware of the possible risks
19 October 2005
New York Times Magazine on human computer interaction

Can anyone find a way to make your constantly beeping and dinging computer leave you alone and let you work? A long story in the New York Times Magazine explores HCI, the study of office work and the nascent field of interruption science. Read full story

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