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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

15 July 2007
Bruno Giussani on how free talk services lead to surprising user creativity
27 September 2008
Experientia’s Jan-Christoph Zoels at Picnic /3

Experientia’s senior partner Jan-Christoph Zoels was this week at the Picnic conference in Amsterdam, and has been providing regular reports. Here is his third one, covering the Thursday afternoon sessions: Making Love is Eskil Steenberg (Quel Solaar)’s take on a multi-player story adventure. Imagine seeing your favourite game inside a steam sauna. Beautifully rendered images […]

26 September 2008
Experientia’s Jan-Christoph Zoels at Picnic /2

Experientia’s senior partner Jan-Christoph Zoels is this week at the Picnic conference in Amsterdam and is sending regular updates. Here is his second one, covering the Thursday morning sessions: Group actions just got easier! – Clay Shirky jump-started the second day of PICNIC 08 with stories about the problems and challenges of social media. In […]

25 September 2008
Experientia’s Jan-Christoph Zoels at Picnic /1

Experientia’s senior partner Jan-Christoph Zoels is this week at the Picnic conference in Amsterdam and is sending regular updates. Here is his first one: Create the Future – Collaborative creativity is the guiding theme of Picnic, Amsterdam’s Cross Media Conference, now in its third year with a fascinating rooster of speakers, workshops and artistic events. […]

5 September 2008
The techno-mobile life in our networked cities

Nicolas Nova and Bruno Giussani have been blogging two of the LIFT Asia conference sessions that took place in Seoul today. Session: Networked city The new digital layers provided by ICTs are transforming contemporary urban environments. What does that mean for its inhabitants? What changes can we expect? How will ubiquitous computing influence the way […]

26 August 2008
Privacy in an age of terabytes and terror

Scientific American magazine (SciAm) devotes the whole September issue to privacy in an age of rapidly developing technology. Privacy in an age of terabytes and terror Introduction to SciAm’s issue on Privacy. Our jittery state since 9/11, coupled with the Internet revolution, is shifting the boundaries between public interest and “the right to be let […]

1 July 2008
Frontiers of Interaction

Today I attended the Frontiers of Interaction IV conference in Turin, Italy, which — with some kind input from Bruce Sterling — has now reached quite an international level. Speakers today were Jeffrey Schnapp (Stanford Humanities Lab – via video), Ashley Benigno (Global 3G Handset and Application Group at Hutchison Whampoa Limited), Nicolas Nova (LIFT […]

14 February 2008
User experience session at the LIFT conference

Several blogs report on the user experience session of the recent LIFT conference. Read what Nicolas Nova, Tom Hume, and Bruno Giussani had to say.

8 February 2008
LIFT videos online

The LIFT conference started on Wednesday and unfortunately I could not attend due to work pressures (our partner Jan-Christoph Zoels is there though). But there is a solution: fifteen presentations can already be viewed online. Check out Genevieve Bell (Intel), Paul Dourish (UC-Irvine), Bruce Sterling and Younghee Yung (Nokia) to name just a few, or […]

17 December 2007
A designer at the intersection of physical architecture and information systems

Bruno Giussani posted his running notes of Jeffrey Huang’s inaugural lesson at EPFL, the Swiss Institute of Technology in Lausanne. “Architecture and design, says my friend Jeffrey Huang (photo), are becoming the interface between physical and virtual lives. And that’s his field of study: how can constructs (buildings, cities and landscapes) incorporate digital communication systems? […]

27 October 2007
ComDays07 / Stefana Broadbent: The 20 people we communicate with

Bruno Giussani reports on a recent talk by Swisscom anthropologist Stefana Broadbent on how people really use technology. The talk was delivered at the 6th Communication Days conference in Bienne, Switzerland. “In traditional marketing research, she says, if you ask what the main constraints on usage of communication services are, the obvious answer would probably […]

17 October 2007
The LIFT08 conference programme is out

Bruno Giussani reports on the press conference announcing the LIFT08 conference programme (backgrounder): The conference LIFT08 will take place for the third time in Geneva, Switzerland, on 6-8 February 2008. The main structure of the programme has been presented tonight in a trendy bar downtown Geneva by organizer Laurent Haug and editorial producer Nicolas Nova. […]

2 October 2007
BT futurologist on new needs hierarchy and feminisation of work
27 September 2007
Picnic07: Swisscom anthropologist on why everything is moving into the background
4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

20 July 2007
Research on smartphones and the work-life balance
8 June 2007
The Economist features work by Swisscom anthropologist Stefana Broadbent
9 February 2007
LIFT07: the private is invading the workplace, not the other way around
7 February 2007
Jumping jack flash – new forms of interactions
29 January 2007
Harvard Business Review features user-centered innovation as breakthrough idea for 2007

The Harvard Business Review has published its annual list of Breakthrough Ideas for 2007, written out in “twenty essays that will satisfy our demanding readers’ appetite for provocative and important new ideas”. Eric von Hippel wrote the entry entitled “An Emerging Hotbed of User-Centered Innovation“. Eric von Hippel is the T Wilson Professor of Innovation […]

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