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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

26 November 2005
Ken Friedman presentations on design research

Ken Friedman works at the intersection of three fields: design, management and art. At Denmark’s Design School, he works with theory construction and comparative research methodology for design and as Professor of Leadership and Strategic Design at the Norwegian School of Management, he focuses on knowledge economy issues. “To design effective processes and artifacts, designers […]

3 August 2005
Thomas L. Friedman upset [The New York Times]

“I’ve been thinking of running for high office on a one-issue platform: I promise, if elected, that within four years America will have cellphone service as good as Ghana’s. If re-elected, I promise that in eight years America will have cellphone service as good as Japan’s, provided Japan agrees not to forge ahead on wireless […]

9 June 2005
Thomas L. Friedman: hot and hotter in Bangalore [The New York Times]

Bangalore is entering a mature new phase as a technology centre, starting to produce its own high-tech products, research, venture capital firms and start-ups. “The ecosystem for innovation is now starting to be created here,” said Nandan Nilekani, the chief executive of Infosys. Increasingly, Western companies will come up with a new idea and then […]

17 January 2013
World’s “tech elite” named to interaction design board

From the press release: Today the Interaction Design Foundation, the IDF, has announced its new executive board. The executive board includes Donald Norman; Bill Buxton, Principal Researcher at Microsoft Research; Ken Friedman, professor and formerly dean of the Faculty of Design at Swinburne University, Australia; Michael Arent, vice president of user experience at SAP Business […]

1 December 2010
Book: Designing Media by Bill Moggridge

Designing Media, the new book by Bill Moggridge, director of the Cooper-Hewitt National Design Museum and founder of IDEO, is now available in hard copy, as a DVD and as a downloadable pdf. Abstract Mainstream media, often known simply as MSM, have not yet disappeared in a digital takeover of the media landscape. But the […]

2 June 2010
Videos of IIT Design Research Conference

Videos of the recent IIT Design Research Conference are currently being uploaded. Here is the list of the presentations (alphabetical by speaker’s last name), with video links (where available): Tim Brown | IDEO (conference bio) We’re all design researchers now (34:15) Solving some of society’s biggest challenges today will require large scale behavior change. Tim […]

11 November 2008
Two UX magazines for subscribers only

Two user experience magazines landed on my desk this week. They are available only to subscribers, both in print and online. But subscriptions are relatively cheap. User Experience is the quarterly magazine of the Usability Professionals’ Association (membership is a modest 100 USD) and its latest issue is devoted to usability in transportation. Here are […]

13 May 2008
Changing the Change conference looks very promising

The three-day Changing the Change conference, which is about the role of design research in sustainable change and scheduled for 10-12 July in Turin, Italy, looks to become very interesting indeed. The list of invited speakers and discussants features Bill Moggridge (IDEO); Geetha Narayanan (Srishti School of Art, Design and Technology, India); Lou Yongqi (Tongji […]

22 March 2008
What does your city say about you?

Newsweek’s Katie Paul interviews Richard Florida to find out how new ‘creative classes’ are changing cities around the world and what our chosen cities say about us. Here is the introduction: Is it just a cultural quirk that the New York women in “Sex and the City” are constantly kvetching about their love lives? Not […]

3 April 2007
International Journal of Design launched
8 September 2006
Europe in 2020. Towards a new golden century, a silver century, and back to the middle ages
25 April 2006
New Berlin School of Creative Leadership
12 August 2005
Richard Florida on technology, talent and tolerance [AlterNet]

When Richard Florida published his upbeat Rise of the Creative Class in 2002, he became the instant darling of progressives everywhere. What’s not to like about a man who says diversity, tolerance, and a vibrant cultural life are required ingredients for economic success? Florida’s latest offering, The Flight of the Creative Class: The New Global […]

22 July 2005
The world is round [New York Review of Books]

The centrally planned economies that were constructed to embody Marx’s vision of communism have nearly all been swept away, and the mass political movements that Marxism once inspired are no more. Yet Marx’s view of globalisation lives on, and nowhere more vigorously than in the writings of Thomas Friedman. Like Marx, Friedman believe that globalisation […]

30 June 2005
Ireland today is the richest country in the EU after Luxembourg [International Herald Tribune]

The country that for hundreds of years was best known for emigration, tragic poets, famines, civil wars and leprechauns today has a per capita gross domestic product higher than that of Germany, France and Britain. How Ireland went from the sick man of Europe to the rich man in less than a generation is an […]

20 June 2005
Reflecting on Europe’s identity

A series of articles on the current European debate: Meet me in Eumerica for the best of two worlds [International Herald Tribune, 22 June 2005] Grass roots change for Europe (by EU Commissioner Margot Wallström) [International Herald Tribune, 21 June 2005] Top 10 Euro cliches for journalists [The Observer blog, 20 June 2005] Europe in […]

12 June 2005
Critisising “The World is Flat”

Thomas Friedman’s influential book The World is Flat has been strongly critisised for its bias, simplicity and sloppiness: – The Daily Telegraph (Robert Hanks) – The Daily Telegraph (Noel Malcolm) – The Economist – The Guardian – The Hindu – The Independent – The Nation – The New Statesman – The New York Times – […]

28 January 2005
Sottsass’s ‘Architecture for People’ [Metropolis Magazine]

> Ettore Sottsass — one of the post-war architects who literally invented the idea of Italian Design — is today eighty-seven years old: a true éminence gris. Recently, I talked to the designer/writer and cultural provocateur at the Barry Friedman Gallery, which was staging his first furniture show in New York since 1987. Read full […]

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