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cottam

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

11 December 2007
Interview with Hilary Cottam

It took Experientia partner Mark Vanderbeeken quite some effort to schedule an interview with Hilary Cottam, UK Designer of the Year 2005 and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council, and now one of the founding partners of Participle. But it was worth it. Participle (which […]

14 June 2010
Engineering a brighter future

Alice Rawsthorn, design critic of The New York Times, reports on Loops, an experimental project created by Participle, the British social design group, that aims to help young people to become more confident, ambitious and resourceful. “[Hilary] Cottam [, co-founder of Participle,] and her colleagues are at the forefront of the increasingly influential discipline of […]

16 May 2010
Why it’s time to put the social back into services

Is there an alternative to the seemingly inevitable cuts to public services? Hilary Cottam of Participle poses the question. “The scale of the challenge to our public services is clear. The mainstream debate is all about cuts – how fast and how deep. At Participle, however, we are asking if there might not be another […]

30 April 2010
Design driven prison development in Belgium

Flanders InShape, the Flemish/Belgian competence centre for product development and industrial design, is supporting a new research project on the development of a requirements programme for future prison design in Belgium. On 25 March Flanders InShape organised the “Towards a 21st Century Prison” conference in collaboration with the architecture department of the Artesis School Antwerp. […]

22 March 2010
Participatory systems, moving beyond 20th Century institutions

If the 20th century was the era of the global institution–the United Nations, the World Health Organization, the multinational corporation—then the 21st century will be the era of the participatory system, argues Participle‘s Hillary Cottam in the Winter 2010 (Vol.XXXI. No 4) edition of the Harvard International Review. “The big global challenges of our time […]

1 March 2010
Interaction’10 videos online

Many videos of the Interaction10 conference are now online. Here are the one of the speakers mentioned in the recent review by Experientia partner Jan-Christoph Zoels. Paola Antonelli – Talk to Me Whether openly and actively, or in subtle, subliminal ways, things talk to us, and designers write the initial script that will let us […]

14 February 2010
Conversations in a weekend village — Interaction10 impressions

Written by Experientia partner Jan-Christoph Zoels. Interaction10 is over. Four days of presentations, workshops, games, installations stimulated vivid exchanges of ideas and reflections on the changing landscape of interaction design. Hosted in beautiful downtown Savannah by the international Interaction Design Association and Savannah College of Art and Design (SCAD), the conference set the stage for […]

6 February 2010
Live at Interaction’10: day 1

Niklas Wolkert & Brad Nunnally report on Johnnyy Holland on the first day of the Interaction10 conference in Savannah, Georgia. “If one thing had to describe the overall theme of the first day it would be the importance of providing meaning in the work that we do. Below are recaps of the opening and closing […]

26 November 2009
Beyond the experience: In search of an operative paradigm for the industrialisation of services

Nicola Morelli (blog), an associate professor at the School of Architecture and Design at Aalborg University in Denmark, reflects on the two inspirations for a service design discipline: “The contributions to the definition of a disciplinary corpus for service design come from two main directions: the first focuses on real cases, developing projects that are […]

7 July 2009
Innovative service design for all

Re-Public, an online journal focusing on innovative developments in contemporary political theory and practice, has just launched its latest special issue, entitled “Innovative Service Design for All“. Applicable culture: Towards future services for the city of Milan Walter Aprile, Henrik den Ouden Runshaug and Eyal Fried This paper briefly introduces an Id-Lab project for the […]

3 January 2009
“Transformation” a better concept than “innovation” to guide us forward

At the beginning of last year, we at Experientia worked with a Belgian regional authority on developing the concept for a new design centre, called the Transformation Factory (read more about it in this paper). Now also Business Week’s Bruce Nussbaum is publicly advocating the concept of transformation, rather than innovation, as the approach we […]

21 November 2008
Service design in tourism

DIT-Design in Tourism was an EU-funded project to develop tools suitable for everyday use within the tourism industry and to promote service design competencies from terminology to strategies and concepts. The project has – up till now – not been very well communicated (the site has a lot of empty pages), but a book is […]

12 November 2008
Using design to crack society’s problems

Hilary Cottam is the 2005 UK Designer of the Year and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council. I interviewed her last year for Torino World Design Capital site. And she is suddenly hot. She made it last week into the International Herald Tribune, and now […]

28 January 2008
Four speakers debate the future of design

Alice Rawsthorn, the design critic of the International Herald Tribune, chaired a debate last week at the World Economic Forum in Davos, Switzerland, about the future of design. Other participants were Paola Antonelli, senior curator of architecture and design at the Museum of Modern Art in New York; Hilary Cottam, who develops design solutions to […]

18 January 2008
Charles Leadbeater on self-directed public services

Demos, the UK think tank “for everyday democracy”, has published a new report on “self-directed public services”, entitled “Making It Personal“. Abstract his report advocates a simple yet transformational approach to public services – self-directed services – which allocate people budgets so they can shape, with the advice of professionals and peers, the support they […]

20 October 2007
Participle, a new type of social enterprise

Hilary Cottam, UK Designer of the Year 2005 and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council, is now one of the founding partners of Participle, a new social enterprise designing the next generation of public services, with a focus on the big and seemingly intractable social […]

4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

9 February 2007
Demos project on user-led service design in local authorities
5 February 2007
Participle, a new social venture to design the next generation of public services
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