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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

14 September 2010
Extensive interview with user interface expert Bill Buxton

Canadian newspaper The Globe and Mail has published an extensive, three-part interview that Chad Sapieha conducted with Microsoft Principal Researcher (and fellow Canadian) Bill Buxton. “You’ve likely never heard of him, but he has almost certainly had an impact on your life. A principal researcher with Microsoft Research who commutes from his home in Toronto […]

21 March 2010
A conversation with Microsoft’s UX gurus Bill Buxton and Albert Shum

Microsoft’s Channel 9 conducted a half hour video interview with Bill Buxton, Principal Researcher for Microsoft Research and Albert Shum, Director of Mobile Experience Design for Windows Phone 7 Series on creating compelling user experiences, how developers and designers can work together in harmony and random Canadian trivia. View interview Check also this interview with […]

5 December 2009
Bill Buxton, Martin Raymond & Anna Kirah presentations – Imagine 09

Bill Buxton, Martin Raymond and Anna Kirah were some of the speakers at Imagine09, a conference organised by Microsoft Advertising on 28 October in London. Living in the age of turbulence Anna Kirah, partner, CPH Design (and former senior design anthropologist, Microsoft Corporation) Anna explores how advertisers can flourish in the new Age of Turbulence […]

10 April 2009
Bill Buxton on design and return on experience

Canadian designer and computer scientist Bill Buxton is Principal Researcher at Microsoft Research. Last month Bill gave a good 20-min keynote at Mix09 that kicked off a longer keynote by Scott Guthrie (corporate vice president of Microsoft’s .NET Developer Division). Bill Buxton is the author of Sketching User Experiences: Getting the Design Right and the […]

1 April 2009
Bill Buxton on thinking outside the box

Microsoft Research Principal Scientist Bill Buxton argues that “by thinking outside the parameters imposed by technology, executives and designers can build businesses by creating an experience that truly resonates”. “User-centered design commonly tries to take into account different canonical user types through the use of persona. Perhaps one thing we need to do is to […]

24 March 2009
Microsoft Research publishes interviews with Bill Buxton and danah boyd

The website of Microsoft Research seemed to have been redesigned recently and contains some nice interviews: Buxton putting design into MIX Bill Buxton of Microsoft Research, who delivered a keynote address in Las Vegas on March 18 during MIX09, the Web Design and Development Conference, discusses his talk and his work. >> See also: related […]

30 September 2007
Bill Buxton talks user experience on Microsoft video
29 September 2005
Bill Buxton on designing for experience

During the recent Interact 2005 conference in Rome, Italy, Bill Buxton spoke about designing for experience.

17 January 2013
World’s “tech elite” named to interaction design board

From the press release: Today the Interaction Design Foundation, the IDF, has announced its new executive board. The executive board includes Donald Norman; Bill Buxton, Principal Researcher at Microsoft Research; Ken Friedman, professor and formerly dean of the Faculty of Design at Swinburne University, Australia; Michael Arent, vice president of user experience at SAP Business […]

22 March 2011
Meet Microsoft’s guru of ‘design matters’

Seattle Times technology reporter Sharon Pian Chan profiles Bill Buxton, principal researcher at Microsoft Research. “Bill Buxton is multiplatform the way Leonardo da Vinci was multiplatform. The Microsoft researcher is a technologist, a designer, a musician, an author, outdoorsman and a nationally ranked equestrian. He has spent decades working on the future of tech, but […]

22 October 2009
The mad dash toward touch technology

True innovators need to know as much about when, why, and how not to use trendy technology as when to use it, says Microsoft Research principal scientist Bill Buxton. “Rather than marveling at what someone else is delivering today, and then trying to copy it, the true innovators are the ones who understand the long […]

2 May 2009
On engineering and design: an open letter

Microsoft Research Principal Scientist Bill Buxton calls for engineers and user-experience designers to learn to appreciate one another: “End-user satisfaction and quality of experience need to be the fundamental pillars of any worthy company’s value system. Hence organizations must be structured in a way that tilts the odds in favor of achieving these goals. Good […]

20 February 2009
How to keep innovating

Microsoft Research Principal Scientist Bill Buxton outlines some counter-propositions to the idea of achieving mastery and the dogged pursuit of excellence: Always be bad at something that you are passionate about. You can be everything in your life—just not all at once. When you get good at one skill, drop another in which you have […]

26 September 2008
Microsoft Research New England inaugural symposium

On Sept. 22, 2008, Microsoft Research New England conducted an inaugural symposium in Cambridge, Mass., hosted by the Massachusetts Institute of Technology, to open an extensive collaboration with leading research institutions in the region. The symposium included introductions to Microsoft Research and its New England lab, discussed the possibilities inherent in interdisciplinary research projects, and […]

3 May 2008
Reviewing the CHI 2008 conference

A few weeks ago I attended the CHI conference in Florence, Italy. I was only there for a day and a half, and this being my first CHI conference, I am not in a position to give it a solid review. One thing that stands out of course is that it has a strong academic […]

3 May 2008
CHI 2008: a selection on usability

Here is my selection on usability related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Usability evaluation considered harmful (some of the time) [abstract] Authors: Saul Greenberg (University of Calgary) and Bill Buxton (Microsoft Research) Abstract: Current practice in Human Computer Interaction as encouraged by educational institutes, academic review […]

23 April 2008
Stanford University’s Human-Computer Interaction Seminar

iTunes U is an area of iTunes that lets universities in the US share – for free! – audio and video from their lectures, talks and events. The contents are globally accessible. By clicking on Power Search, you can easily limit the regular iTunes search to iTunes U. Of particular interest to the readers of […]

17 April 2008
CHI ’08 – a bite-size review

Joanna Bawa, editor of Usability News, has published a short review of the CHI conference. She appreciated that the main feeling of the conference was more closely allied to design, as clearly expressed by Irene McAra McWilliam and Bill Buxton. But it was hard to meet people: “My editorial gripe: no way to find out […]

12 February 2008
Videos of Interaction 08 presentations now online

Most of the presentations of the recent Interaction 08 conference are now online.  Here they are in alphabetical order of the speaker’s last name: Cinematic Interaction Design, Sarah Allen, Laszlo Systems (synopsis) Concept Ideation and IxD, Gretchen Anderson, Lunar (synopsis) Experience Design, Convergence + The Digital Agency, David Armano, Critical Mass (synopsis) Effective Prototyping Methods, Jonathan […]

13 September 2007
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