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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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bhan

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

19 October 2012
EPIC conference videos online

Most of the videos of this week’s EPIC Conference, hosted by the Savannah College of Art and Design [SCAD], are now online. EPIC, which stands for Ethnographic Praxis in Industry Conference, promotes the use of ethnographic investigations and principles in the study of human behavior as they are applied in business settings. The theme of […]

21 August 2012
The first Informal Economy Symposium in Barcelona – October 12, 2012

HOW WILL the informal economy impact the global business landscape? The landscape of the Informal Economy is vast – from street vending to P2P networks, from piracy to ad-hoc businesses – it is the fastest growing sector of both emerging and developed markets. In fact, the global informal sector has been growing even in the […]

9 November 2009
Banking the unbanked Africans – the mobile initiatives

The November 2009 edition of Mobile Money Africa, “Africa’s leading online resource for mobile financial inclusion”, is entitled “Banking the unbanked Africans” and is entirely available for download. The December edition will focus on Mobile Money and Payment technologies for Africa. Download magazine (November 2009) (via David Tait and Niti Bhan)

29 July 2009
Nokia in trouble? How fast can a mobile device giant react?

Fascinating and seemingly very realistic tale on the potential of Nokia (and other device manufacturers) to be able to react to the introduction of the iPhone in 2007, based on the time frame of their product development cycles. “When the iPhone was announced (January 2007), an analyst friend of mine calculated the competitive response from […]

31 March 2008
The end of consumer culture?

Hugh Graham asks some serious questions about the role designers in promoting consumer culture, in a wider context of sustainability. “Should designers work toward the end of aspirational consumer culture? Can the design industry, broadly defined, reposition and reinvent itself to provide value and sustainability while still creating desire?” […] “It occurs to me that […]

23 March 2008
UK govt reveals design driven innovation strategy

Last week’s Budget and two policy documents have put design firmly at the heart of the Government’s innovation strategy, reports Emily Pacey in mad.co.uk. “In an orchestrated effort to boost innovation in public services, two Government departments published papers last week that include design – usually the preserve of culture and trade – on their […]

12 March 2008
The People’s Phone

The International Herald Tribune reports on a new very cheap mobile phone for emerging markets: It looks a bit like a child’s toy, a walkie-talkie circa 1975, a cheap plastic throwback to the good old days when telephones were made for talking. But to Spice Ltd., a telecommunications company in the world’s fastest-growing phone market, […]

28 February 2008
Lessons from Europe

The Design Council published a report from a fact-finding tour to the Netherlands, Denmark and Finland that explored how cross-disciplinary teaching and learning is changing the nature of design. The tour members, which were academics and policy makers and also included design consultant and emerging markets specialist Niti Bhan, visited academic institutions (Technical University Delft, […]

27 December 2007
Designing appropriate computing technologies for the rural developing world

On this University of Washington video broadcast Tapan Parikh describes his experiences developing CAM – a toolkit for mobile phone data collection – in the rural developing world. Designing technologies for an unfamiliar context requires understanding the needs and capabilities of potential users. Drawing from the results of an extended participatory design study conducted with […]

11 December 2007
Mobile services in the developed world are a bit behind

Paul Lamb reflects on the dire state of mobile services in America: In Japan it is not uncommon for people to make everyday purchases using only a cell phones. A variety of secure mobile technologies alowing for easy transfer of money from one’s bank account or credit card to retailer have existed for some time. […]

3 December 2007
The mobile web is NOT helping the developing world… and what we can do about it

According to Niti Bhan, Nathan Eagle‘s post on the limitations of the current perception of the mobile internet experience for the developing world are “spot on and the most insightful I have come across to date”. Here is a quote from his article on the Nokia Developer’s blog: “I attend an increasing number of keynotes […]

28 September 2007
A mobile revolution is taking place in the developing world
25 September 2007
Universities, design, user experience and innovation
16 September 2007
Singapore Polytechnic’s diploma in experience design
2 July 2007
Recent stories on the Turin 2008 World Design Capital website
19 February 2007
Advanced programme of CHI 2007 available

The CHI 2007 organisers have published an “advanced programme” of the conference, which will take place 28 April – 3 May in San Jose, California. Some highlights: Opening plenary: “Reaching for the intuitive” by Bill MoggridgeBill will attempt to show how design thinking can harnesses intuitive mental processes, leveraging tacit knowledge as well as the […]

28 October 2005
Shopping for innovation

What you need to know before hiring a design firm Steve Portigal and Niti Bhan write about what you need to consider when bringing on strategic design services and hiring a design firm and focus on three key issues: The Problem (defining your needs), the People (who the players are), and the Partnership (the nature […]

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