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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
9 December 2010
Book: This is Service Design Thinking

This is Service Design Thinking: Basics – Tools – Cases by Jakob Schneider and Marc Stickdorn Book Industry Services (BIS) 16 Dec 2010 Hardcover, 376 pages Publisher’s page – Book blog – Amazon page This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these […]

5 April 2009
Debunking myths about customer needs

Marketing Management is a bi-monthly strategic marketing magazine published by the American Marketing Association. The Jan-Feb issue contained a very strong piece by Lance A. Bettencourt on giving customers the proper role in the innovation process by forming correct beliefs about their needs. “Vague, solution-tainted requirement statements have led practitioners and academics alike to believe […]

4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

3 May 2006
A thank you for all those nice words
19 April 2006
Think NewB+NewD – Understanding the new Zollverein School
9 February 2006
Zollverein School of Management and Design

International professional development and training for professionals working in management and design. The Zollverein School of Management and Design is the only research and educational institute of its kind in Europe. The school was founded in 2004 and its first international MBA degree course in Business Design got underway in February 2005. The course’s interdisciplinary […]

18 January 2006
What others are saying

Scandinavian Design Center, Sweden “One of five highlighted international blogs on design” Danish Design Center – 27 September 2006 “One of 10 design blogs worth visiting” Bruce Nussbaum [Business Week] – 12 June 2006 “One of my favorite blogs” David Armano [experience designer | associate creative director for Digitas] – 2 May 2006 “Mark is […]

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