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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

31 January 2009
Dopplr designer Matt Jones on bionic noticing

Reporting on PSFK’s Good Ideas Salon yesterday in London, Guardian writer Jemima Kiss highlights the presentation by Dopplr designer Matt Jones: He sees mobile as something of a super power device and described something he calls “bionic noticing” – obsessively recording curious things he sees around him, driven by this multi-capable device in his pocket. […]

27 January 2009
Matt Jones on Dopplr’s new personal annual report for all its users

Peter Merholz of Adaptive Path asked Matt Jones, founder/lead designer of Dopplr, on the new ability for every Dopplr user to download a Personal Annual Report of their 2008 travels in pdf. “All of us at Dopplr are fascinated by the blur between the digital and the physical that it’s becoming easier and cheaper to […]

6 April 2008
A conversation with Dopplr’s Matt Jones

Matt Jones used to be director of user-experience design at Nokia. Now he is the co-founder of Dopplr, a social networking site for frequent travellers. Ryan Freitas of Adaptive Path recently had a long conversation with him that you can read a summary of on the Adaptive Path blog and in full on Freitas’ personal […]

23 June 2007
Matt Jones, former UX director at Nokia, now moving to BBC and Dopplr
27 February 2012
And the Oscar goes to: Interaction

[Guest post by Jan-Christoph Zoels, senior-partner of Experientia®] Avoiding one of the shortcomings of Oscar ceremonies, the international jury of the first Interaction design awards, selected a diverse range of winners from all over the world – from Ford’s smart speed gauge to a Dutch shopping application Ice Mobile to a Brazilian museums installation Interaction […]

22 December 2011
Five lessons from the best interaction designs of 2011

Frog’s Robert Fabricant breaks down the themes from the 2011 Interaction Design Awards. “Technologies like cheap sensors and cloud computing are increasingly being used to augment our daily lives in both magical and mundane ways. Everything we do is an app in the making (a million and counting). But in this environment we are also […]

24 November 2011
Demanding devices: design and the Internet of Things

On Tuesday 22 November, NESTA in London organised an event that looked at the challenges of designing for an Internet of Things. The speakers: pioneers Usman Haque, founder of Pachube, and Matt Jones, formerly at the BBC, Dopplr and Nokia, and now a principal at design agency BERG. Videos: – Part 1: Usman Haque (17:20) […]

23 September 2011
Reflections on the internet of things and yet another revolution

The internet of things and yet another revolution The “internet of things” is viewed as the next big thing, but when will it allow people to create their own stuff, asks Russell M Davies on the BBC website. “It’s a world where everything is smart – smart cities, smart grids, everything prefaced by smart. It’s […]

8 February 2010
Microsoft Research Social Computing Symposium 2010

For the past four years, Microsoft Research (MSR) has sponsored a symposium on social computing that “brings together academic and industry researchers, developers, writers, and influential commentators in order to open new lines of communication among previously disconnected groups.” The theme of the 2010 symposium, held at ITP at NYU, was “The city as platform”, […]

27 October 2009
Data mines and ideas of time

The boys at design consultancy BERG are prolific this week: Toiling in the data-mines: what data exploration feels like by Tom Armitage “There are several aspects to this post. Partly, it’s about what material explorations look like when performed with data. Partly, it’s about the role of code as a tool to explore data. We […]

26 September 2009
The city is a battlesuit for surviving the future

Matt Jones, design director at Berg in London, has published a piece in Future Metro which Bruce Sterling “would like to call ‘the greatest design-fiction writing I’ve ever seen,” but (a) it’s not about design, (b) it’s not fictional and (c) it’s not even writing.” “This piece,” Sterling says, “is doing the same futuristic thing […]

15 June 2009
From business to buttons

Interaction designers, business strategists and usability experts gathered last week in Malmö, Sweden for the third edition of the “From Business to Buttons” conference. Videos (alternate link) of the presentations are now online. A selection: The Zen of presentation design & delivery: Why it matters now more than ever Garr Reynolds, Associate Professor of Management, […]

11 June 2009
“Singing the body electric” by Fabio Sergio and other talks at Frontiers of Interaction

Fabio Sergio, a design and user experience strategist, creative director at frog design, and former associate professor at Interaction Design Institute Ivrea, was one of the speakers at the Frontiers of Interaction conference that took place on Tuesday in Rome, Italy. “Given the themes of the conference and who else was speaking I decided to […]

11 June 2009
Designing things that think they are services, and services that think they are things

Matt Jones, founder and former lead designer at Dopplr and also former director of UX design at Nokia, is now a principal designer at Schulze & Webb in London. He was also one of the speakers at the Frontiers of Interaction conference that took place on Tuesday in Rome, Italy. On this personal blog, he […]

30 April 2009
A selection of CHI2009 papers

Today I spent some time looking through the CHI 2009 papers. Here is a personal selection (and you need an ACM membership to access them): A comparative study of speech and dialed input voice interfaces in rural India Neil Patel, Sheetal Agarwal, Nitendra Rajput, Amit Nanavati, Paresh Dave, Tapan S. Parikh In this paper we […]

14 April 2009
Data as seductive material

Matt Jones (of Dopplr) gave a talk recently on seduction at the Sensing and Sensuality conference at the Umeå Institute of Design, Sweden. It’s all about seductive data visualisation. But as per usual, impossible to summarise. And as per usual, highly recommendable. Download talk

5 February 2009
RCA Design Interactions’ Tribal Futures project for Vodafone

Matt Jones writes about a short project he worked on last November with the students on the Design Interactions course at the RCA in collaboration with Vodafone’s User Experience group. The brief was deliberately wide and intended to steer us all from thinking about mobile phones. It was entitled “Tribal Futures”, and asked the group […]

31 January 2009
35 Picnic conference videos

On Vimeo you can find no less than 35 videos of the Picnic conference. They are great. My personal favourites (quite a few): Jim Stolze: The virtual happiness project “Virtual Happiness” is a research project that aims to provide insights on the relationship between internet usage and happiness. – Jim Stolze specializes in new thinking […]

11 November 2008
Two UX magazines for subscribers only

Two user experience magazines landed on my desk this week. They are available only to subscribers, both in print and online. But subscriptions are relatively cheap. User Experience is the quarterly magazine of the Usability Professionals’ Association (membership is a modest 100 USD) and its latest issue is devoted to usability in transportation. Here are […]

25 September 2008
Experientia’s Jan-Christoph Zoels at Picnic /1

Experientia’s senior partner Jan-Christoph Zoels is this week at the Picnic conference in Amsterdam and is sending regular updates. Here is his first one: Create the Future – Collaborative creativity is the guiding theme of Picnic, Amsterdam’s Cross Media Conference, now in its third year with a fascinating rooster of speakers, workshops and artistic events. […]

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