We recently analysed and compared the results of 16 usability testing sessions. Eight of these sessions were conducted with older users (i.e. over the age of 65), and the other eight were run with younger users (under the age of 40).
The 40-minute ‘talk-aloud’ sessions involved our asking participants to find information on a range of government web sites. The results of this research provided insights into the ways older users differ from their younger counterparts when it comes to using the Internet.
The main finding of our study was that older users were more likely to assign blame when using the Internet.
(via Usability Views)