Over the past years the Amsterdam agency edenspeakermann_ collaborated in a European cooperation that aims to create a seamless air travel experience for passengers to Europe. As a result of research on four European airports they created the concept of the ‘Info Connectivity System’: a one-stop-shop for all travel information.
Extensive research has been conducted on the travel experience of passengers. We looked into the whole journey; from the moment that the passenger leaves home, until he arrives at the final destination. All the insights we gained were visualized in personas and customer journeys. We created concepts for the interface design and were involved in the development of a mock-up. Currently, the project is in its final stage where we are interested in gaining feedback from potential stakeholders.
The research resulted in the Info Connectivity System (ICS): A one-stop-shop that provides passengers with all relevant travel information at the right time, and in the right context and language. The ICS integrates existing travel information from multiple sources — like mobility service providers and airport operators — and enriches the available data where possible. The system allows editors to generate new data and create connections to their own data sources. Apart from their smartphone, passengers will find their personal travel data seamlessly available on all devices: such as airport information systems, ticketing machines and even on-board devices.
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015
As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]
A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]
Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]
Invitation: sharing session, Singapore, 30 March 2015 What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]