CHI 2006
Apparently, Paul Dourish‘s paper on the implications of ethnography for design has caused quite a stir yesterday at the CHI conference. Since it is so topical to the themes of this blog, here is the abstract and the download link:

Abstract
Although ethnography has become a common approach in HCI research and design, considerable confusion still attends both ethnographic practice and the metrics by which it should be evaluated in HCI. Often, ethnography is seen as an approach to field investigation that can generate requirements for systems development; by that token, the major evaluative criterion for an ethnographic studies is the implications it can provide for design. Exploring the nature of ethnographic inquiry, this paper suggests that “implications for design” may not be the best metric for evaluation and may, indeed, fail to capture the value of ethnographic investigations.

Download paper (pdf, 324 kb, 10 pages)