How do we help or support people that live in situations that do not fit into a system’s categories, e.g. by transforming perceptions of what a system can be? This question is constantly reoccurring in the development of our public service systems, writes Jesper Christiansen, anthropologist at MindLab, a Danish cross-ministerial innovation unit, on the NESTA site.
“A very obvious example where this matter is persistent is the area of social care for vulnerable families. This area is increasingly becoming a nightmare scenario for Western nation states across the world. These are often at-risk families, which access many different services and are involved in several case plans at the same time. The challenge is to coordinate and integrate services that are addressing such different issues like child behaviour and education, domestic violence, drug or alcohol abuse, unemployment or work injury, financial crisis, unstable housing, physical or mental illness or other more or less common hardships of everyday life.
Working with Australian design agency ThinkPlace, MindLab took part in a project that set out to address these issues and transform the service system dealing with vulnerable families in the ACT region of Australia. The purpose was to develop new capabilities and processes to co-design and co-produce services with current service users as part of introducing a new human-centred, systemic approach to improve outcomes for vulnerable families.”
Other recent readings by MindLab:
How do we ensure collaboration with all the actors who can potentially make a contribution to the challenges we face? Can juvenile first time offenders be sentenced by youths with a criminal record? To see the citizens’ resources and design welfare with them rather than to them – that is what we call co-production. Read cases and useful principles on the subject in this pamphlet. [Video]
Design-Led Innovation in Government
Christian Bason’s reflections on design-led innovation in the public sector and the three challenges it raises.
(Published in the Stanford Social Innovation Review)
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Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]