22 February 2013

How will big data change design research?

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Will design researchers (and our models and explanations) be replaced by data tables and “experience actuaries” that tell us what to build, for whom, and what it should be like? Artefact’s Dave Mc Colgin doesn’t think so.

“In our field of designing products and experiences, the ‘why’ stays at the center of our process and creativity. Many designers work mostly on new products and services for which there may not yet be reliable data available. To do this work, we need to understand whether insights from the past are applicable to new people and contexts. While Big Data can inform designers on how to improve once they put something out there, it is design research that provides principled guidance towards good solutions all along the way. Big Data can’t help us do that right now.

However, Big Data can augment design in other ways. It provides us with new resources when determining which people our products should be made for. Its ability to find patterns and correlations allows us to reach a broader set of research participants. Over time, it can deepen our understanding of human behavior, interaction and preferences, making our designs better and our ability to understand and predict the outcome of our work more accurate.”

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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