putting people first

by experientia
by experientia
6 March 2014

How collaborating with patients improves hospital care

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putting people first
by experientia

The Guardian reports on how a new UK project where patients and NHS staff work together to improve services shows that even small changes can have a big impact on the quality of care.

The project, with an impossibly long name, has been designed by academics from Oxford university’s health experience research group and studies patients’ experience of illness. Working with professor Glenn Robert at King’s College London, who had developed a new approach to help the NHS make better use of patient feedback, the Oxford academics compiled short videos about patients’ experiences of intensive care and lung cancer services.

They formed the basis for small group discussions between medical staff, managers, patients and relatives who identified priorities for change, many of which were then implemented.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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