putting people first

by experientia
by experientia
13 November 2012

How 3 million hours of user-testing fixed the Jawbone Up

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putting people first
by experientia

Pulled from store shelves after a month, the first high-profile wearable activity tracker was a humiliation for Jawbone. Now, the Up is back, and anyone vying for a stake in wearable tech should pay close attention to the product’s resurrection, according to Fast Company.

Interestingly, Jawbone advocates an entirely new (and rather questionable) use of the term ‘ethnographic’.

“Their own internal product testing was coupled with what Jawbone calls “one of the largest ethnographic studies you could imagine.” While they say most consumer gadgets might see eight weeks of limited field testing, theirs lasted 46 weeks, or just short of three million hours of beta testers living with the Up.”

In fact, it was more about a huge series of iterative prototypes:

“It was ultimately ‘hundreds and hundreds of different designs, each being tested one by one’ that evolved the Up into what’s returning to store shelves today. That’s hundreds and hundreds of different designs that the end user will never see, that can’t be slapped on a box as a selling feature, and that very few small companies could ever afford to do. But in the end, the Up may go down in history as one of the first wearable devices that just works (the second time around, at least).”

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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