putting people first

by experientia
by experientia
4 November 2010

Four year ethnographic study of Global Voices

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putting people first
by experientia

Lokman Tsui
How would a newsroom look if we could build it from scratch, current technologies in hand?

A 4 year ethnograhic study of Global Voices brought Lokman Tsui, an Assistant Professor in Media and Communication at the City University of Hong Kong to the concept of the transformative newsroom. The research results are published in his doctoral dissertation “A Journalism of Hospitality“.

“My project answers this question through a comparative study of legacy mainstream professional newsrooms that have migrated online, what I call “adaptive newsrooms”, and two “transformative” newsrooms, Indymedia and Global Voices. In particular, it takes up the challenge of rethinking journalism in the face of new technologies, by analyzing the cultures, practices and people of a new kind of news production environment: Global Voices, an international project that collects and translates blogs and citizen media from around the world in order to “aggregate, curate, and amplify the global conversation online – to shine light on places and people other media often ignore.”

An ethnographic study of Global Voices spanning four years reveals that the internet enables a radical shift in several key facets of news production: its political economy, its sociology and its culture. The Global Voices newsroom, for example, demonstrates how the internet allows for different kinds of newsroom routines that are designed to bring attention to underrepresented voices, whereas it was previously thought routines determined the news to be biased towards institutional and authoritative voices. I argue that these changes in news production challenge us to judge journalistic excellence not only in terms of objectivity or intersubjectivity, but increasingly also in terms of hospitality. Roger Silverstone defined hospitality as the “ethical obligation to listen.” Understanding journalism through the lens of hospitality, the internet presents a unique opportunity as well as poses a radical challenge: in a world where everybody can speak, who will listen? I suggest that in a globally networked world, there continues to be a need for journalism to occupy an important position, but that it will require a process of rethinking and renewal, one where journalism transforms itself to an institution for democracy where listening, conversation and hospitality are central values.”

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(via Dina Mehta)

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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