“Working through Screens” is available in three formats, each of which is freely available via the creative commons license (Attribution-NonCommercial-ShareAlike).
1. Highly summarized “Idea Cards” .pdf (recommended for a quick look!)
2. 143 page .pdf book
3. Full book as 121 .html pages

View / download online book

(via UXnet)

People are from earth, machines are from outer space [Interactions 2008 column]
People are from earth. Machines are from outer space. I don’t know what kind of manners they teach in outer space, but if machines are going to live here in our world, they really need to learn to behave properly. You know, when on Earth, do as the earthlings do. So, hey machines, you need to become socialized. Right now you are arrogant, antisocial, irritating know-it-alls. Sure, you say nice things like “please” and “thank you,” but being polite involves more than words. It is time to socialize our interactions with technology. Sociable machines. Basic lessons in communication skills. Rules of machine etiquette. Machines need to show empathy with the people with whom they interact, understand their point of view, and above all, communicate so that everyone understands what is happening.It never occurs to a machine that the problems might be theirs. Oh no. It’s us pesky people who are to blame.

Signifiers, not affordances [Interactions 2008 column]
One of our fundamental principles is that of perceived affordances: that’s one way we know what to do in novel situations. That’s fine for objects, but what about situations? What about people, social groups, cultures? Powerful clues arise from what I call social signifiers. A “signifier” is some sort of indicator, some signal in the physical or social world that can be interpreted meaningfully. Signifiers signify critical information, even if the signifier itself is an accidental byproduct of the world. Social signifiers are those that are relevant to social usages. Some social indicators simply are the unintended but informative result of the behavior of others. Social signifiers replace affordances, for they are broader and richer, allowing for accidental signifiers as well as deliberate ones, and even for items that signify by their absence, as the lack of crowds on a train platform. The perceivable part of an affordance is a signifier, and if deliberately placed by a designer, it is a social signifier.

CNN designers challenged to include disabled
I’m on a campaign to make assistive devices aesthetically delightful – without impairing effectiveness and cost. Why are things such as canes, wheelchairs so ugly? I urge the skilled industrial designers of this world to revolutionize this arena. Perhaps the Industrial Design Society of America (IDSA) and the equivalent design societies all over the world ought to sponsor a design contest. The best design schools should encourage design projects for assistive devices that function well, are cost effective (two aspects that are often left out of design schools) as well as fun, pleasurable and fashionable (aspects that are absent from more engineering- or social-sciences -based programs). There are many groups at work in this area: simply do a web search on the phrases “inclusive design” or “universal design” or “accessible design”. They do excellent work, but the emphasis is on providing aids and assistance, or changing public policy. All that is both good and essential, but I want to go one step further: add aesthetics, pleasure, and fashion to the mix. Make it so these aids are sought after, fashionable, delightful, and fun. For everyone, which is what the words inclusive, universal, and accessible are supposed to mean. Designers of the world: Unite behind a worthy cause.

The psychology of waiting lines
This is an abstract for a PDF file, “The Psychology of Waiting Lines.” Waiting is an inescapable part of life, but that doesn’t mean we enjoy it. But if the lines are truly inescapable, what can be done to make them less painful? Although there is a good deal of practical knowledge, usually known within the heads of corporate managers, very little has been published about the topic. One paper provides the classic treatment: David Maister’s The Psychology of Waiting Lines (1985). Maister suggested several principles for increasing the pleasantness of waiting. Although his paper provides an excellent start, it was published in 1985 and there have been considerable advances in our knowledge since then. In this section, I bring the study of waiting lines up to date, following the spirit of Maister’s original publication, but with considerable revision in light of modern findings. I suggest eight design principles, starting with the “emotions dominate” and ending with the principle that “memory of an event is more important than the experience.” Examples of design solutions include double buffering, providing clear conceptual models of the events with continual feedback, providing positive memories and even why one might deliberately induce waits. These principles apply to all services, not just waiting in lines. Details will vary from situation to situation, industry to industry, but the fundamentals are, in truth, the fundamentals of sociable design for waiting lines, for products, and for service.

>> Check also this related CNN story

Sociable Design - Introduction
This is an abstract for the attached PDF file, “Sociable Design“. Whether designing the rooftop of a building or the rear end of a home or business appliance, sociable design considers how the design will impact everyone: not just the one, intended person standing in front, but also all the rest of society that interacts. One person uses a computer: the rest of us are at the other side of the desk or counter, peering at the ugly rear end, with wires spilling over like entrails. The residents of a building may never see its roof, but those who live in adjoining buildings may spend their entire workday peering at ugly asphalt, shafts and ventilating equipment. Support for groups is the hallmark of sociable technology. Groups are almost always involved in activities, even when the other people are not visible. All design has a social component: support for this social component, support for groups must always be a consideration.
Sociable design is not just saying “please” and “thank you.” It is not just providing technical support. It is also providing convivial working spaces, plus the time to make use of them. Sociable technology must support the four themes of communication, presentation, support for groups, and troubleshooting. How these are handled determines whether or not we will find interaction to be sociable. People learn social skills. Machines have to have them designed into them. Sometimes even worse than machines, however, are services, where even though we are often interacting with people, the service activities are dictated by formal rule books of procedures and processes, and the people we interact with can be as frustrated and confused as we are. This too is a design issue. Design of both machines and services should be thought of as a social activity, one where there is much concern paid to the social nature of the interaction. All products have a social component. This is especially true of communication products, whether websites, personal digests (blog), audio and video postings mean to be shared, or mail digests, mailing lists, and text messaging on cellphones. Social networks are by definition social. But where the social impact is obvious, designers are forewarned. The interesting cases happen where the social side is not so obvious.

As Nokia’s chief designer, a post the company veteran has held since 2006, he influences the look and feel of the millions of cellphones the Finnish communications giant produces each year.

Curtis describes his role as promoting “the intelligent use of creativity” within Nokia. He says he feels privileged to work in a fast-moving industry–his team just completed a first take on the firm’s 2010 product portfolio–but also stresses the importance of doing something right, as opposed to first.

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Many encounter problems with their internet connections, home computers or cell phones. As gadgets become more important to people, their patience wears thin when things break.

Some 48% of technology users usually need help from others to set up new devices or to show them how they function. Many tech users encounter problems with their cell phones, internet connections, and other gadgets. This, in turn, often leads to impatience and frustration as they try to get them fixed.

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“Kids’ Informal Learning with Digital Media: An Ethnographic Investigation of Innovative Knowledge Cultures” is a collaborative project funded by the John D. and Catherine T. MacArthur Foundation, and carried out by researchers at the University of Southern California and University of California, Berkeley.

By socializing, tinkering with technology and intensely delving into media, teens and children on the Internet “are picking up basic social and technical skills they need to fully participate in contemporary society,” according to a three-year national study released today, reports the Mercury News. [...]

The $3.3 million study, funded by the John D. and Catherine T. MacArthur Foundation, found that youths use online networks to extend friendships, acquire technical skills, learn from each other, explore interests and develop expertise.

The study used several teams of researchers to interview more than 800 young people and their parents and to observe teenagers online for more than 5,000 hours

You can find the main insights below, but Mizuko Ito, a research scientist in the department of informatics at the University of California, Irvine, who was the lead researcher on the study, also provides her own background.

- Report: Summary | White paper | Full report | Press release and video
- Reviews: The New York Times | Mercury News

With the banking sector moving towards consolidation, it is crucial that customers are understood, reacted to and rewarded for their loyalty. With the UK office of national statistics estimating that almost half of the UK population is now banking online, the role of the website in the customer journey has never been more important to financiers.

Our best advice is for banks to follow the examples set by some of the big online giants who we monitor. When looking at several of our top-rated commercial online retailers, their sites are well optimised, regularly updated and contain clear content and strong usability.

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(via Usability News)

Buttons are on their way out.

Five years from now, it is likely that the mobile phone you will be holding will be a smooth, sleek brick — a piece of metal and plastic with a few grooves in it and little more.

Like the iPhone, it will be mostly display; unlike the iPhone, it will respond to voice commands and gestures as well as touch.

“So much of how we understand technology is visually driven,” says Rachel Hinman, a strategist with Adaptive Path, a user-experience and design-consulting firm. “Mobile interface design has to mimic the touch, sight, gesture and auditory feeds that we use to interact with our environment.”

That means speaking to your phone rather than typing, pointing with your finger instead of clicking on buttons, and gesturing instead of touching. You could listen to music, access the internet, use the camera and shop for gadgets by just telling your phone what you want to do, by waving your fingers at it, or by aiming its camera at an object you’re interested in buying.

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(via Usability News)

KashKlash is a lively platform where you can debate future scenarios for economic and cultural exchange. Beyond today’s financial turmoil, what new systems might appear? Global/local, tangible/intangible, digital/physical? On the KashKlash site, you can explore potential worlds where traditional financial transactions have disappeared, blended, or mutated into unexpected forms. Understand the near future, and help shape it!

Imagine yourself deprived of all of today’s conventional financial resources. Maybe you’re a refugee or stateless — or maybe it’s the systems themselves that have gone astray. Yet you still have your laptop, the Internet, and a broadband mobile connection. What would you do to create a new informal economy that would help you get by? What would you live on? E-barter? Rationing? Gadgets? Google juice? Cellphone minutes? Imagine a whole world approaching that condition. Which of today’s major power-players would win and lose, thrive or fail? What strange new roles would tomorrow’s technology fill?

Besides Bruce Sterling, the initial collaborators are Régine Debatty (of we-make-money-not-art), Nicolas Nova (LIFT) and Joshua Klein (author and hacker), who have been collaborating on initiating the discussion.

KashKlash is now opening up to you. You can join and follow the debate of our experts or contribute yourself by leaving a comment on the different matters or fill out our KashKlash questionnaire.

This public domain project is conceived and led by Heather Moore of Vodafone’s Global User Experience Team and run by Experientia, an international forward-looking user experience design company based in Turin, Italy.

Check the project description for more info.

Our latest initiative is Diana, a machine designed to satisfy existing and future needs of the beauty industry, based on an analysis of current trends, which was a winning entry at the Canavese Connexion a project to promote design by regenerating the Piedmont Canavese industrial area.

Experientia partner Jan-Cristoph Zoels worked as Design Director on Diana, with TECNO SYSTEM S.p.A, and the design team of Enrico Bergese (senior designer), Lorenzo Modarelli (junior designer, Industrial design), and past Experientia intern Ana Rink, (junior designer, Interaction Design).

The prototypes will be exhibited in Ivrea and Turin.

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“Self-disclosure has been redefined online. In Web 2.0, it’s led to blogs and Tweets, Facebook and instant messenger, each developed to help users share the inane minutiae of their lives with others.

But another kind of site has evolved — a type meant not to broadcast your life to others but to chart it for yourself, on password-protected sites accessible only to the user. A life examined to the point that Socrates himself might say, “Guys, that’s enough.” [...]

The Internet brims with sites that track just about every task that you perform on a given day (eating, sleeping, exercising) as well as the things your body does without direction (pumping blood, producing glucose, gaining weight).

Some of the seemingly goofier sites have practical purposes: RescueTime was meant to increase time-management skills among business types, MyMonthlyCycles was developed for women trying to conceive, and Basecamp helps colleagues complete joint projects remotely. But dedicated trackers can repurpose these sites for their own self-study — or use them as inspiration for their own, more intricate tools.”

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Promo text:

If you want to get started in new era of interaction design, this is the reference you need. Packed with informative illustrations and photos, Designing Gestural Interfaces provides you with essential information about kinesiology, sensors, ergonomics, physical computing, touchscreen technology, and new interface patterns — information you need to augment your existing skills in ‘traditional’ websites, software, or product development. This book will help you enter this new world of possibilities.

If you want to get ahead in this new era of interaction design, this is the reference you need. Nintendo’s Wii and Apple’s iPhone and iPod Touch have made gestural interfaces popular, but until now there’s been no complete source of information about the technology.

Packed with informative illustrations and photos, this book helps you:

• Get an overview of technologies surrounding touchscreens and interactive environments
• Learn the process of designing gestural interfaces, from documentation to prototyping to communicating to the audience what the product does
• Examine current patterns and trends in touchscreen and gestural design
• Learn about the techniques used by practicing designers and developers today
• See how other designers have solved interface challenges in the past
• Look at future trends in this rapidly evolving field

Only six years ago, the gestural interfaces introduced in the film Minority Report were science fiction. Now, because of technological, social, and market forces, we see similar interfaces deployed everywhere. Designing Gestural Interfaces will help you enter this new world of possibilities.

Download Chapter 1

(via DdUX)

From the press release:
“Nokia Life Tools helps overcome information constraints and provides farmers and students with timely and relevant information. These services use an icon-based, graphically rich user interface that comes complete with tables and which can even display information simultaneously in two languages. Behind this rich interface, SMS is used to deliver the critical information to ensure that this service works wherever a mobile phone does, without the hassles of additional settings or the need for GPRS coverage. Nokia plans to launch the service in the first half of 2009 with the Nokia 2323 classic and the Nokia 2330 classic as the lead devices in India, and expand it across select countries in Asia and Africa later in 2009.”

Ken Banks, creator of FrontlineSMS, granted it a long article on PC World (copied on his blog) is enthusiastic:

“What’s particularly interesting from a technical standpoint is Nokia’s snub of GPRS in favor of SMS. With data connectivity still patchy at the best of times, and confusion surrounding configuration and price plans, text messaging once again demonstrates its ability to remain relevant.

So, what next? Nokia develops a mobile payment platform and embeds the client into all of its emerging market handsets? Imagine: A single company controlling the entire mobile technology value chain would make interesting viewing. It could well be the answer to the age old fragmentation problems suffered by the “social mobile” and ICT4D space, but would this give the Finnish giant Google-esque powers?

These are interesting times. And, for once, it’s the users at the bottom of the pyramid who stand to gain the most.”

Clinton Jeff from DarlaMack.com, also posted a big write-up.

She made it last week into the International Herald Tribune, and now you can read another story about her company Participle in Fast Company magazine. Both stories are written by the same author Alice Rawsthorn, but have a somewhat different angle.

Participle isn’t a conventional bunch of social workers or do-gooders. It’s a design team. Participle’s interdisciplinary crew includes anthropologists, economists, entrepreneurs, psychologists, social scientists, and a military-logistics expert, but it is driven by design techniques and headed by Cottam, 42, who also has used such strategies to tackle the shortcomings of Britain’s school and health systems. “Hilary’s — and my — favorite kind of design has to do with making people’s lives better, often taking account of their mundane daily concerns,” says Paola Antonelli, senior curator of architecture and design at the Museum of Modern Art in New York. “Her projects not only work, they give people a sense of hope and strength.”

Cottam is one of a new wave of design evangelists who are trying to change the world for the better. They believe that many of the institutions and systems set up in the 20th century are failing and that design can help us to build new ones better suited to the demands of this century. Some of these innovators are helping poor people to help themselves by fostering design in developing economies. Others see design as a tool to stave off ecological catastrophe. Then there are the box-breaking thinkers like Cottam, who disregard design’s traditional bounds and apply it to social and political problems. Her mission, she says, is “to crack the intractable social issues of our time.”

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“The word we use to describe this is “Context”, and we feel strongly that mobile devices will play a central role in establishing a context to the places and people in our lives.”

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“In this report we explore the dynamics of the role of mobile phones in enhancing access to and creating information and citizen-produced media. We explore trends in the use of mobile telephony with a focus on software and platforms that make content creation and broadcasting easier. We also present an inventory of current and potential uses of mobile phones to promote citizen media and freedom of information, and present short case studies of examples–all from the MobileActive.org community.”

We further discuss security considerations that might impact citizen media and freedom of information. Finally, we describe some direction for medium-term directions and donor investments. We invite additions, corrections, and new projects to make this as much of a living document as possible. To this end, we are addding A Mobile Voice to the MobileActive.org wiki after tomorrow to continue to add additional tools, case studies, and insights. We are looking forward to your feedback!”

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