10 February 2011

Experientia at Milan service design conference

Be the first to share

Design dei Servizi
Experientia will present its expertise in service design next week, at a conference specially dedicated to raising the profile of service design as a discipline.

In an example of the vital role that services play in our economies, this year the prestigious Design Index prize offered by the Italian Design Association ADI (Associazione per il Disegno Industriale) will include a category for service design.

To promote the new category and highlight the growing importance of the discipline, the ADI will hold a Design dei Servizi conference in Milan on February 15th.

Experientia service designer Camilla Masala will present the innovative service design elements in the ongoing Low2No carbon emissions project.

The future low-carbon emissions block in Jätkäsaari, Helsinki will house environmentally sustainable services including grocery stores offering local food, an ecological laundry, public sauna, café and opportunities for small-scale urban cultivation. The presentation will focus on Experientia’s role in developing the retail strategy’s mixed use approach, sustainable ethics and participatory design methods.

The conference aims to contribute to the mapping, evaluation and development of service design, bringing service offerers together with design agencies who operate in this field.

The conference is organised by the Commissione tematica Design dei Servizi dell’Osservatorio permanente at Design ADI, together with the Centro Design dei Servizi del Dipartimento Indaco-Politecnico di Milano (DES), in collaboration with Domus Academy, Fondazione Housing Sociale (FHS), Laboratori Fabbrica del Vapore (FDV LAB), Nova24 – Il Sole24Ore, and Living24.

The event is open to the public, and will be conducted in Italian.

Be the first to share
26 March 2015
Gov.uk’s open policy making toolkit – practical guidance on ethnography and more
The Gov.uk open policy making toolkit is a practical guide to techniques that can help you make better policy. The toolkit, which brings together the latest techniques to improve making and delivering policy, is based on …
24 March 2015
Presentations online of IEA energy efficiency behaviour workshop
The 11th and 12th of March, the International Energy Agency [IEA] in Paris hosted a workshop on energy efficiency and behaviour in the buildings sector. The goal of this workshop was for representatives from IEA …
16 March 2015
EPIC conference calls for papers and tutorials
EPIC, the premier international gathering on the current and future practice of ethnography and design in the business world, will take place in Sao Paulo, Brazil this year. The EPIC 2015 program committee is now calling …
16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years
Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare …
1 March 2015
Italian bank offers user-friendly home security kit
The Smart Care unit of the insurance arm of the Italian bank Intesa Sanpaolo has just launched an innovative home security offering. Branded "ACasaConMe" [AtHomeWithMe], the service combines a personalized insurance package and a security kit …
16 January 2015
Case study: Service innovation in the public sector
Case study: Service innovation in the public sector Service Design Network site This case study is based on a series of public sector projects commissioned by the Chamber of Commerce in conjunction with local governments in two …
16 January 2015
Videos online of Service Design Global Conference 2014
On 7-8 October around 650 global thought leaders and practitioners from sectors such as hospitality, insurance, retail, telecommunications, finance, IT and healthcare gathered in Stockholm for the 7th Service Design Global Conference. Coming from 40+ …
12 January 2015
First edition of UX STRAT Europe to take place in Amsterdam this June
UPDATE: Yesterday we wrote that all keynote speakers were American. The conference site has meanwhile been updated and they are in fact ...as they should be... all European! UX STRAT Europe will take place in Amsterdam …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

See all articles