Viviane Reding
In an eGov Monitor interview, Viviane Reding, the European Commissioner for Information Society and Media, discusses the EU’s commitment to citizen-centric services and user-centred design.

"Electronic government is moving beyond online information to fully transactional, citizen-centric and personalised services that deliver the high value added that citizens expect."

"For its part, the European Commission will promote research and innovation in eGovernment, on user-centred design and user satisfaction, and support for deploying large-scale pilot projects in electronic identification and electronic public procurement.  Furthermore, this spring the Commission will also present an eGovernment 2010 Action Plan which will look at the further challenges: ensuring social inclusion, making efficiency and effectiveness a reality, strengthening participation in democratic decision-making, delivering high impact applications, and putting key enablers in place."

I couldn’t find anything else on the EU website about this. Perhaps a reader can point me to more in-depth materials.

Read full interview