Ericsson’s ConsumerLab studies people’s behaviors and values, including the way they act and think about ICT products and services. Here are some of their recent publications:
How young professionals see the perfect company
A new study from Ericsson ConsumerLab called “Young professionals at work” looks at the latest generation to enter the workforce: the Millennials.
Mixing schoolwork and leisure
According to a ConsumerLab study, almost half of Estonian pupils use school computers for leisure activities. Many pupils also bring their own mobile phones and tablets to school to use for study purposes. This bring-your-own-device behavior blurs the boundary between leisure and school work.
Consumers’ TV and video behaviors (video)
Niklas Heyman Rönnblom, Senior Advisor at Ericsson ConsumerLab, shares insights about consumer’s TV and video behaviors and priorities. The consumer insights highlighted in the video include the importance of HD quality, super simplicity and allowing consumers to personalize their own TV-packages.
Keys for success in the Personal information Economy
A new report from Ericsson ConsumerLab shows that consumer awareness of how their information is being shared is still low and anonymous big data is rarely perceived as a big issue.
Network quality and smartphone usage experience
New findings from Ericsson ConsumerLab have underlined the crucial role of good connectivity and network quality in smartphone user experience and operator loyalty.
On the same level as the ConsumerLab, sits Ericsson’s Networked Society Lab, which researches ICT-driven transformation in society, industry and service provider business.
They recently published a report on the future of learning:
As technology continues to transform our society, those responsible for our current systems of learning and education are facing overwhelming pressure to adapt.
Education technology, connected learning and the rise of the Networked Society are transforming the established concept of learning, teachers’ roles and even the nature of knowledge itself.
In an associated video (YouTube | Vimeo), Ericsson asked experts and educators to explain how learning and education are shifting away from a model based on memorization and repetition toward one that focuses on individual needs and self-expression. Obviously based on very friendly Silicon Valley-inspired technology that supports it all.
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]
Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]
An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]