Don’t become a digital dinosaur
by Samantha Starmer
UX professionals can’t constrict a user’s experience to specified devices, touchpoints, or time periods. As devices integrate with each other and with the real world, we have to design for this integration and blurring. UX pros must work on the holistic customer experience—across channels, devices, time, and space. More specifically still, they need to design for the space between—the space between touchpoints, interfaces, and channels.
by Stephanie Weaver
Seeing how UX design can improve physical-world experiences gives a new perspective on the field. Stephanie Weaver uses the UX design approach to the design of a physical public garden.