putting people first

by experientia
by experientia
11 June 2009

Designing things that think they are services, and services that think they are things

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putting people first
by experientia

Frontiers of Interaction
Matt Jones, founder and former lead designer at Dopplr and also former director of UX design at Nokia, is now a principal designer at Schulze & Webb in London.

He was also one of the speakers at the Frontiers of Interaction conference that took place on Tuesday in Rome, Italy.

On this personal blog, he underlines the draft nature of the talk which was entitled “The New Negroponte Switch” and deals with the “physicalisation of data” and “being a designer in the internet of things”, but we think, as we always do when Matt Jones presents, it is very much worth viewing:

“The concept of “Thingfrastructure” in the talk is something I’ve found myself scribbling in the margins of my moleskine for a few months now, and it’s something I want to come back to: resilience in services, especially when connected to things – and whether it’s possible to design ‘things’ that generate resilient services for themselves. I think it’s been in the back of my mind since Ryan Frietas gave an excellent talk on the subject at MX last year in San Francisco. Anyway – as I say, I’ll keep scribbling, and hopefully others will too.”

View presentation slides
View presentation video (17:55)

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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