putting people first

by experientia
by experientia
6 August 2011

Designing for social norms (or how not to create angry mobs)

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putting people first
by experientia

Danah Boyd
Danah Boyd thinks we need a more critical conversation about the importance of designing with social norms in mind.

“Good UX designers know that they have the power to shape certain kinds of social practices by how they design systems. And engineers often fail to give UX folks credit for the important work that they do. But designing the system itself is only a fraction of the design challenge when thinking about what unfolds. Social norms aren’t designed into the system. They don’t emerge by telling people how they should behave. And they don’t necessarily follow market logic. Social norms emerge as people – dare we say “users” – work out how a technology makes sense and fits into their lives. Social norms take hold as people bring their own personal values and beliefs to a system and help frame how future users can understand the system. And just as “first impressions matter” for social interactions, I cannot underestimate the importance of early adopters. Early adopters configure the technology in critical ways and they play a central role in shaping the social norms that surround a particular system.”

Danah Boyd is a researcher at Microsoft Research New England and Fellow at the Harvard Berkman Center for Internet and Society.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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