Reboot, a service design firm working in the fields of governance and international development, recently spent time with three marginalized groups in China — the rural poor, ethnic minorities, and migrant workers — to research the impacts of three decades of disruptive change, and to design new services to improve their livelihoods.
Their task was to make sure that the coming mobile banking revolution — unlike too many other revolutions — is inclusive and accessible for everyone, and especially the disenfranchised populations who could stand to benefit the most.
As they work through their findings, they’ve found three key principles that will help make sure this happens:
1. Design for Trust
2. Design for Stability
3. Design for All