Service Design
It’s half a year old but I only now discovered it:

Having identified Service Design as an important new issue for the support of design in companies, SEEdesign developed a range of extra activities including workshops and training sessions on this topic. The material developed during the 3 years of the project has now been compiled into a downloadable publication, which can be used by businesses (in both service and manufacturing sectors) and by providers of design support. Design Wales and the service design consultancy Engine have created the original publication in English with some SEEdesign partners translating the material for use in their own countries. This initiative demonstrates the programme’s commitment to improving the design support provided for companies across Europe by addressing the development of new disciplines such as Service Design.

Download part 1
Download part 2