designing_public_services
Jennie Winhall of the RED unit of the UK Design Council has posted a presentation on designing new public services.

The presentation sets out why we need a new generation of public services and a new (design-led) method of creating them. She talks about the Design Council’s two healthcare projects, designing for behaviour change and transformation design.

- Download presentation (pdf, 12.5 mb, 54 slides)
- Download script (Word document, 104 kb, 6 pages)