putting people first

by experientia
by experientia
18 May 2008

Danish programme for user-driven innovation

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putting people first
by experientia

Danish programme for user-driven innovation
The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions.

The programme should also result in the development of new products, services, and concepts. Finally, the programme should increase the qualifications of employees to take part in the innovation processes in the participating companies and public institutions.

The programme, which has a yearly budget of DKK 100 million (13.4 million euro or 20.9 million USD) and runs for four years, 2007-2010, is administered by Danish Enterprise and Construction Authority, which is part of the Danish Ministry for Economic and Business Affairs.

The activities are grouped in three areas: strategic, regional, and other important areas.

The strategic effort concerns three broad thematic areas: (1) areas where Denmark has particular business skills (e.g. environment and energy technology, construction, health, design and food); (2) cross-sectoral issues relating to social problems with promising market potential (e.g. healthy and energy saving construction, or fighting obesity); and (3) welfare areas, in particular where the citizen interacts with the public sector (e.g. care for children and elderly citizens and the health sector). Fifteen projects are currently running:

  • Indoor climate and quality of life – more in Danish
  • Service renewal in practice – user-driven service innovation in small artisanal companies – more in Danish
  • Accessible packaging for the elderly and the functionally impaired – more in Danish
  • Innofood – employee and user driven innovation in value chains – more in Danish
  • User-driven mobile community – more in Danish
  • User-driven innovation and communication of textile qualities – more in Danish
  • The future’s interactive convenience store – more in Danish
  • Future waste systems – more in Danish
  • Coherent patient process – more in Danish
  • A good life for the elderly – more in Danish
  • The healthy way – more in Danish
  • Lead user-based entrepreneurship (in collaboration with Lego and MIT) – more in Danish
  • New product development with lead users (in collaboration with Grundfos and MIT) – more in Danish
  • Intelligent utility – more in Danish
  • User-driven innovation and strategic design – more in Danish | English

Desinova is the name of this last project, an historic, systematic, and longitudinal study of strategic design and co-creation innovation in services happening now in Denmark. The project’s outcomes are expected to have global implications for innovation in industry and civil society.

The Desinova project objectives are:

  • to generate ten successful service innovation projects;
  • to make participating service companies and agencies more capable of service innovation;
  • to develop a Service Innovation Model that explains how service company personnel, strategists, marketing people, designers, anthropologists and users successfully co-create;
  • to evolve policy recommendations for business, education and research.

The regional effort ensures that knowledge of and experience with methods for user-driven innovation is disseminated throughout the country. Regional actors in each of the country’s six geographic regions organise a yearly project in their region:

  • Copenhagen Innovation Center (Capital Region) – more in Danish | English
  • Handicaps – a knowledge resource to better aids (Central Jutland Region) – more in Danish
  • Tele home care – chronic patients and the collaborating health services (North Jutland Region) – more in Danish
  • Healthy meals for hospital patients (South Denmark Region) – more in Danish
  • Bornholm’s harbour – the hidden treasures (Bornholm Island) – more in Danish
  • User-driven innovation in value chains (Zealand Region) – more in Danish

The third area of effort covers applications from projects that work with any other important issues, businesses and institutions, notd covered by the strategic or regional effort, such as the 180º Academy and the Copenhagen Institute of Interaction Design.

More info:
Presentation by Dorte Nøhr Andersen, Head of Division, Danish Enterprise and Construction Authority – (pdf)
Presentation by Lars Bo Jeppesen, Director, Danish User-Centered Innovation Lab, Copenhagen Business School – (pdf)

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