9 February 2006

Creativity and innovation for public authorities

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putting people first
by experientia

Public_interest
The UK Design Council provides some interesting case studies of what creativity and innovation can do to public procurement and regional and local authorities.

Borough of Tower Hamlets – Idea Store
Libraries in the London borough of Tower Hamlets were unused and unloved until the Idea Store trebled usage with seven-day opening, a cafe and more.

Lambeth Borough Council – Council Tax Bill
A redesign of its Council Tax bill has triggered a huge increase in payments for the London borough of Lambeth.

National Savings and Investments
When National Savings and Investments re-lauched themselves using design consultancy Lloyd Northover, the results of the website re-design far exceeded expectations.

NHS Clean Your Hands campaign
The UK National Health Service Patient Safety Agency is trying to reduce the so-called Healthcare Associated Infection (HCAI), which leads to 5000 deaths a year and costs the NHS £1billion.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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