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Social change

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Social change

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

27 March 2015

Sharp methodological critiques on current Big Data practices

Two methodological critiques on Big Data that caught our attention: In the Financial Times, economist and journalist Tim Harford points out that sampling bias and statistical errors are, if anything, magnified in Big Data research, and that theory-free analysis of mere correlations is inevitably fragile. “Recall big data’s four articles of faith. Uncanny accuracy is […]

24 March 2015

Presentations online of IEA energy efficiency behaviour workshop

The 11th and 12th of March, the International Energy Agency [IEA] in Paris hosted a workshop on energy efficiency and behaviour in the buildings sector. The goal of this workshop was for representatives from IEA member countries and key emerging economies to share experiences with designing, implementing and evaluating innovative energy efficiency initiatives that take […]

18 March 2015

The considerations and limitations of feedback as a strategy for behaviour change

The considerations and limitations of feedback as a strategy for behaviour change Garrath T. Wilsona, Tracy Bhamraa & Debra Lilleya, Loughborough Design School, Loughborough, UK Published online: 12 Mar 2015 – Taylor & Francis Design for Sustainable Behaviour (DfSB) is a maturing research area concerned with the application of design strategies to influence consumer behaviour […]

18 March 2015

The smartphone society

Just as the automobile defined the twentieth century, the smartphone is reshaping how we live and work today. Boston University sociology lecturer Nicole Aschoff explores it aLL. Half way down her leftist criticism of how the smartphone exemplifies and accentuates neoliberal capitalist economic relations, she articulates a view on smartphones as performance tools that we […]

16 March 2015

Workshop_40/Wild energies: wind, fire and people in movement

For those in Torino: Workshop_40/Wild energies: wind, fire and people in movement Conducted by Marguerite Kahrl e Marjetica Potrč Friday, March 20 3.30 – 5.30, meeting with stakeholders Saturday, March 21 10.00 – 4.00, Participatory design in groups In contrast to maps showing urban elements such as spaces, buildings and their function, the map made […]

12 March 2015

Nudging and Choice Architecture: Ethical Considerations

Nudging and Choice Architecture: Ethical Considerations by Cass R. Sunstein Yale Journal on Regulation January 17, 2015 50 pages Is nudging unethical? Is choice architecture a problem for a free society? This essay defends seven propositions: It is pointless to object to choice architecture or nudging as such. Choice architecture cannot be avoided. Nature itself […]

23 February 2015

Changing behaviour for a better deal? Not as easy as it sounds

There are many areas of life – e.g. utility providers – where we could be getting a better deal by making what seems to be an easy switch. Behavioural scientist Nathalie Spencer of The RSA asks why we don’t do it more often. In a first post she explains what makes us inert and stick […]

31 January 2015

Privacy and human behavior in the age of information

Privacy and human behavior in the age of information Alessandro Acquisti, Laura Brandimarte and George Loewenstein (of Carnegie Mellon University) Science 30 January 2015: Vol. 347 no. 6221 pp. 509-514 This Review summarizes and draws connections between diverse streams of empirical research on privacy behavior. We use three themes to connect insights from social and […]

27 January 2015

New Wikipedia page on “Design for behaviour change”

The new Wikipedia page on “Design for behaviour change” starts as follows: “Design for behaviour change is a sub-category of design, which is concerned with how design can shape, or be used to influence human behaviour. All approaches of design for behaviour change acknowledge that artefacts have an important influence on human behaviour and/or behavioural […]

18 January 2015

Texting is family glue for the 21st century

Recent research from the University of Kansas looks at the way technological advancements influence interpersonal communication, with a focus on familial relationships. The study tested whether the number of media used by families to interact with each other altered the way they related. Nic Denholm, a marketing consultant, reports on TechCrunch: Researchers asked 367 adults […]

15 January 2015

Ezio Manzini’s introduction to design for social innovation

Design, When Everybody Designs – An Introduction to Design for Social Innovation By Ezio Manzini The MIT Press, 264 pages February 2015 In a changing world everyone designs: each individual person and each collective subject, from enterprises to institutions, from communities to cities and regions, must define and enhance a life project. Sometimes these projects […]

3 December 2014

The politics of the sharing economy

Trebor Scholz, Associate Professor for Culture and Media at The New School in New York, writes that he “support[s] peer production and sharing practices but [he is] vexed by attempts to subsume them into the new corporate hype of “the sharing revolution” that comes with calls to make the world a better place and comparisons […]

21 November 2014

Everyday rituals and digital tech in the families of mobile workers

Quotidian Ritual and Work-Life Balance: An Ethnography of Not Being There Jo-Anne Richard and Paulina Yurman (Helen Hamlyn Centre for Design, Royal College of Art) David Kirk and David Chatting (Culture Lab, Newcastle University) Paper presented at the EPIC Conference, New York, September 2014 This paper reports on current interdisciplinary design research that explores values […]

2 November 2014

A constructionist approach to behaviour change and the Internet of Things

Dan Lockton just posted an essay on how to enable social and environmental behaviour change by using IoT-type technologies for practical co-creation and constructionist public engagement. It got him immediately some Sunday morning Twitter commentary from Bruce Sterling and John Thackara – to which he reacted – which no doubt will massively increase the readership […]

30 October 2014

Graphic novel explains our role in the world of Big Data

Big Data powers the modern world. What do we gain from Big Data? What do we lose? Al Jazeera America examines the role of technology and the implications of sharing personal information in the network’s first graphic novella, Terms of Service: Understanding Our Role in the World of Big Data. The new comic novella, available […]

25 October 2014

Report outlines future of UK social design research

Social Design Futures: HEI Research and the AHRC By Armstrong, Leah, Jocelyn Bailey, Guy Julier, Lucy Kimbell University of Brighton and Victoria and Albert Museum October 2014, 84 pages The UK’s Arts and Humanities Research Council (AHRC) has just published a report exploring social design research in the UK. The report scrutinises the future of […]

7 September 2014

Nudging and behavioral regulation gaining interest across Europe

Behavioral regulation is afoot in Europe and is drawing the interest of a growing number of OECD countries. Professor Alberto Alemanno has just posted a brief overview of what happened over the last few months: In late June, TEN – The European Nudge Network was launched with the aim to gather and exchange good practices […]

3 September 2014

[Book] Digitized Lives

Digitized Lives: Culture, Power, and Social Change in the Internet Era By T.V. Reed Routledge June 2014 Abstract In a remarkably short period of time the Internet and associated digital communication technologies have deeply changed the way millions of people around the globe live their lives. But what is the nature of that impact? In […]

28 August 2014

How EU leaders can listen to the views of their citizens expressed on Twitter

Vox Digitas By Jamie Bartlett, Carl Miller, David Weir, Jeremy Reffin, Simon Wibberley Report, 24 August 2014 ISBN 978-1-909037-63-2 Free download Over the last decade European citizens have gained a digital voice. Close to 350 million people in Europe currently use social networking sites, with more of us signing into a social media platform at […]

12 August 2014

The Internet of Words

In his review of the recent books by Alice E. Marwick and danah boyd, Ted Striphas focuses on how they guide us in understanding how the internet is affecting our language as it expresses our social experience. “There has been a lot of speculation about social media and what it does to us individually and […]

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